Download Zaxby's Manager Test: Questions and Answers and more Exams Food science in PDF only on Docsity!
ZAXBYS MANAGER TEST
QUESTIONS AND ANSWERS
"Managers choosing to wear a watch while on shift must remove it when: - Correct Answer preparing
food"
"The ideal operating temperature for the walk-in freezer is: - Correct Answer 0º or below"
"What tool is used to hold team members accountable for stocking their stations at the end of the shift?
- Correct Answer stock list"
"What are the most important ant aspects of counting inventory? - Correct Answer Accuracy and
Consistency"
"How many times per day should oil be filtered? - Correct Answer 2"
"What are the possible costs to a store due to a food borne illness outbreak? - Correct Answer Law suit
and legal fees, decreased revenue, finished sales and loyalty from guests"
"What are the benefits of a pre shift meeting? - Correct Answer Communicate goals, change behaviors,
improvement"
"A team member shows up complains of diarrhea and vomiting, what should you do? - Correct Answer
Send them home"
"Which of the following actions are considered best practices to prevent bottlenecks? - Correct
Answer Aces in their places, be available, know and enforce polices and procedures"
"While checking your food delivery, you notice the temp of the chicken is not to standards, what should
you immediately do? - Correct Answer Tell the distributor"
"A team member shows up to work in a black zaxbys shirt, and a pair of blue jeans. The manager allows
them to work in a non guess facing back of house position, was this correct? - Correct Answer No"
"Teams members cannot deal with food when the exhibit: - Correct Answer Fever and/or sore throat"
"You have 2 truck orders per week and are responsible for placing the current weeks truck orders. How
do you know how much product to order? - Correct Answer Use the par level information"
"If a register ever fails to recognize a gift card when it is swiped, cashiers must do which of the following:
- Correct Answer Manually enter the digits on the back of the card" "Which document do you consult to review notes from the previous shift for special events and orders? - Correct Answer Manager's Log"
"What is the ideal operating temperature for the fry freezer - Correct Answer 0º - 10º"
"When should you not accept a gift card? Choose all that apply - Correct Answer When a guest has a
photocopy of a card, when the guest has a picture of the back of the card, when a guest just has the digits on the back of card memorized and recites them"
"What should always be turned on before the equipment located beneath it? - Correct Answer Hood
vents"
"What is the speed of service standard for dine in and takeout orders? - Correct Answer Four minutes
per order" "A guest calls the store to complain about items missing from their drive-through order during your
phone conversation you should do which of the following? - Correct Answer Empathize with the guest
and offer a genuine apology" "While completing the prep list in the morning you notice that several items left from the day before
need to be thrown away to the expired all times. As a best practice what should you do? - Correct
Answer Discuss with the GM about possibly adjusting the par levels"
"How often should the hood system be cleaned? - Correct Answer Quarterly"
"Which part of your daily duties will provide you with the opportunity to observe the general readiness
of the store for business? - Correct Answer Daily shift walk"
"A manager notice as a team member with loose longhair working in the back of house, they ask them
to pull it up. This was correct? - Correct Answer True"
"What are areas or people that create a breakdown in product flow and slow speed of service? -
Correct Answer Bottlenecks"
"Table Touching means that the manager is out in the dining room cleaning tables. - Correct Answer
False"
"guest complains to you about an odd taste in the water coming from the Freestyle machine. What
actions do you take to remedy the situation? - Correct Answer Check the nozzle"
"Where should hood vents be initially sprayed off after removing them? - Correct Answer Mop sink"
"You notice the chef's base cooler is temping at 44 degrees during afternoon shift walk. What corrective
actions can you take to ensure food safety standards are maintained? - Correct Answer Check the
temperature of all products in the cooler to see if the food has fallen into the temperature danger zone"
"In counting inventory, which description best describes this image? (3 slats of zax sauce in a box) -
Correct Answer ½ case of Zax Sauce"
"After Dale puts away the items from a truck delivery, his manager sees he placed the fresh wings on the rack above the cases of celery in the walk-in cooler. The manager pulls Dale aside and explains that the cases of fresh wings should be placed in front of the newer cases of celery in order to observe FIFO. This
was the correct action for the manager to take. - Correct Answer False"
"Gary's store has a par level of 3 pans of Tater Chips for the morning. However, when he comes into the store the following day, he notices they already have 2 pans of prepped Tater Chips remaining from the previous night. Assuming both pans were prepped 24 hours prior, Gary will prep ____ pan(s) this
particular morning. - Correct Answer 1"
"You receive a phone call from someone who identifies themself as a ZFL corporate employee. The caller
asks you to take cash out of the cash drawer to purchase gift cards. What is the best action to take? -
Correct Answer Ask the caller to contact the ZFL corporate office"
"The ideal operating temperature for all coolers is: - Correct Answer 34ºF - 38ºF"
"An online order guest complains that she had to wait 15 minutes for her order after arriving at the
store. What should you do? - Correct Answer All of the above. I.E
Greet, Apologize, Listen, Thank"
"Where can you find the recommended temperature range of a specific fryer? - Correct Answer Time-
temperature log"
"Approximately what percentage of Zaxby's total sales are derived from drive-thru transactions? -
Correct Answer 60%"
"Should you start the process of counting your closing critical item inventory prior to store closing or at
the end of the day? - Correct Answer at the end of the day"
"Which of the following items would be considered waste? Choose all that apply. - Correct Answer o A
chicken finger that fell off the plate and onto the counter. o An incorrectly made Zalad o Tomatoes that have mold growing on them o Hot product being held at 135 degrees o A pan of Crinkle Fries that was dropped on the floor"
"To maintain product quality, which critical step should be taken in the storage areas? - Correct
Answer Use FIFO to rotate and label products"
"Select all buckets and containers that must be labeled. - Correct Answer o All of the above (waste
bucket, breader bus tub, sani bucket)" "You receive a guest complaint that the Fingerz on their Wings & Things order tastes burnt. What could
be done to prevent the Fingerz from having a burnt taste? - Correct Answer All of the above"
"At the end of the day, you notice a lot of product in the waste bucket. What actions could be taken to
help prevent excessive product waste in both your FOH and BOH areas? Choose all that apply. - Correct
Answer o Track which products are being wasted to identify problem areas
o Prep and cook only what is needed for business levels o Train team members on correct procedures"
"A waste tracking system assists in accounting for all food that is: (Choose all that apply.) - Correct
Answer o Dropped on the floor
o Overcooked o Assembled Incorrectly o Over its maximum hold"
"How often should the hood vent drip pans be cleaned? - Correct Answer once a week"
"You notice you are not meeting the recommended drive-thru speed of service time of 4 minutes. Which
of the following actions should you NOT take to correct the situation? - Correct Answer Pull ahead
every guest in the drive-thru to keep the line moving"
"You must wash your hands in which of the following situations? Choose all that apply. - Correct
Answer o Before and after performing a prep procedure
o When changing from prepping one protein product to another o After using the restroom"
"What are some best practices for Oil Management? Choose all that apply. - Correct Answer o Use
skimmer to reduce sediment
"Over the past week, you have noticed food production is not keeping up with guest orders and causing
ticket times to increase. As a manager, what would you consider doing to address this issue? - Correct
Answer Make sure all stations are set up correctly and team members know what to do"
"As a manager, while connecting with your guests, what are some ways you can create Encore
experiences that enrich lives one person at a time? Choose all that apply. - Correct Answer o Opening
doors for guests o Carrying food to a table o Offering to clear trash off guest's table o Talking to guests that are sitting alone" "What tool is used during opening and throughout the day to confirm that all shift assignments, cleaning
duties, food prep and administrative duties have been completed thoroughly and correctly? - Correct
Answer The Core Values Checklist"
"As a best practice, how long should a pre-shift meeting last? - Correct Answer less than 5 minutes"
"Your cashier notifies you a guest is trying to pay for their order with a picture of a gift card on their
mobile device. What is your appropriate response to the guest? - Correct Answer Acknowledge the
guest and inform them about Zaxby's gift card policy" "• As a best practice, at the end of the shift, the manager should verify the amount of money in the till
after the team member counts it. - Correct Answer True"
"A guest arrives and informes you that they are there to pick up an online order. You notice the order has not been placed in the pass-through window, and you don't see the ticket on the KDS monitor.
Which other action could you do to trace to guess order? - Correct Answer Press 00 on the micros POS
to check the information on the online utilities screen"
"The time/temperature log can help with what? - Correct Answer Ensuring that Zaxby's foods are
cooked and held at appropriate temperatures, Preventing bacteria and other microorganisms from causing illness and food spoilage, Determining if proper food storage is being performed, Determining if cooking equipment is functioning properly" "Counting all petty cash including the safe and all tills, placing all cash drawers needed in the registers, verifying the deposit from the previous night and taking it to the bank are all considered what part of
opening responsibilities? - Correct Answer cash management"
"When performing the beginning Critical Item Inventory count, what can you use to verify the count? -
Correct Answer The ending inventory from the night before"
"As a best practice, when is the best time to raise awareness among team members regarding the
store's SOS goal? - Correct Answer Pre-shift meeting"
