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Modeling Quiz-with 100% verified solutions
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Module 1 Quiz: Comparisons, Cooperation, and Competition
Quiz, 10 questions
Question 1
1. Question 1
1 point Peter, Angela, and Opie work together at the Pawtucket Brewery. They worked closely as a team to promote Pawtucket new craft beer. They started working at Pawtucket the same year and they often socialize together. At the end of the year, Opie was selected as the employee of the month. Peter has really worked hard and had hoped to be promoted. When he compares his position to Opies, he makes a(n): Upward social comparison. Downward internal comparison. Downward social comparison. Upward internal comparison.
Question 2
2. Question 2
1 point In the latest marketing campaign for Pawtucket’s craft beer, Bonanza Brew, demand far exceeded supply. In fact, at most bars, Bonanza Brew sold out quickly and at others it had to be rationed. This further increased demand for Bonanza Brew. This is a classic example of: Scarcity. Social cooperation.
Dynamic instability. Social competition.
Question 3
3. Question 3 1 point Suppose that Peter cares deeply about his career and also loves to write poetry. He does not like gardening. Opie cares deeply about her career and is an avid gardener, but does not like poetry. Which of the following is an example of impactful comparisons that are likely to be intense? Opie comparing her gardening accomplishments to Peter’s advancement in the company. Peter comparing his poetry accomplishments to Opie’s gardening accomplishments. Peter comparing his advancement in the company to Opie’s advancement. Peter comparing his poetry accomplishments to Opie’s lack of interest in poetry.
Question 4
4. Question 4 1 point Which of the following comparisons are likely to be very intense? (Check all that apply) Graduates at a college reunion sharing their accomplishments with each other. Expectant fathers gaining weight. Everyone in the office ate a doughnut, so you take one as well.
Discontinuous comparison effects.
Question 7
7. Question 7 1 point Stewart, a runner, has an intense rivalry against Bertram. At a recent race, Stewart and Bertram were both running faster than their personal records because they were running together. Stewart, wanting to win so badly against his rival, trips Bertram on purpose right before the finish line and wins the race. Which of the following is true? Stewart tripping Bertram is an example of a constructive comparison. Stewart’s desire to beat his rival reflects the power of internal comparisons. Stewart wanting to beat his rival badly reflects a form of reference point comparison. Stewart and Bertram are both likely to run faster because of rivalry effects.
Question 8
8. Question 8 1 point The comparison process can do which of the following? (Check all that apply) Help to explain why rivals take steroids. Help to explain why people quit competitions when they are losing badly. Help explain why people feel better after volunteering to help the homeless. Help to explain why people are more motivated when they are losing by a small amount.
Help to explain why someone who writes well for one magazine is more likely to write for a second magazine.
Question 9
9. Question 9 1 point Tom and Diane both work as news anchors for Channel Five News. With a pay raise negotiation meeting coming up, Tom focused on getting the biggest raise that he could get, while Diane was focused on getting something more than her current pay. After the meeting, both Tom and Diane received a medium raise (more than their current salary, but less than Tom’s idea of a best raise possible). Choose all of the statements that are true: (Check all that apply) Diane is less motivated at work, but is more satisfied with the raise. In general, Tom’s attitude is likely to improve his salary outcomes, but make him less happy than Diane. Diane is an example of reservation price focus. Tom is less satisfied with the raise. Tom is an example of target focus.
Question 10
10. Question 10 1 point What are the key principles to make social comparisons more constructive? (Check all that apply) Make sure successes go in the expected order. Make sure employees only make internal, rather than external comparisons.
Module 2 Quiz: Building Trust and Cooperation Quiz, 13 questions
Question 1
1. Question 1 1 point Many of our most pressing problems—from conserving water to reducing pollution to paying taxes— are examples of: Collective Dilemma Cooperative Dilemma Social Dilemma Prisoner's Dilemma
Question 2
2. Question 2 1 point SHIELD corporation is a company that provides security and alarm monitoring systems. The company president, Nick, wants to improve cooperation among SHIELD’s employees. What principles describe the tactics Nick used? Nick took his team on a team-bonding obstacle course and a potluck dinner. Shared identity Shadow of the future
Accountability. Shadow of the present Shadow of the past
Question 3
3. Question 3 1 point SHIELD corporation is a company that provides security and alarm monitoring systems. The company president, Nick, wants to improve cooperation among SHIELD’s employees. What principles describe the tactics Nick used? Nick told his team that they will stay together for the next five years. Accountability Shared identity Shadow of the past Shadow of the future Shadow of the present
Question 4
4. Question 4 1 point SHIELD corporation is a company that provides security and alarm monitoring systems. The company president, Nick, wants to improve cooperation among SHIELD’s employees. What principles describe the tactics Nick used?
Question 6
6. Question 6 1 point Which of the following is NOT a good example of showing vulnerability to build trust? Fouad, a competent salesman for his company, makes offensive jokes when he’s hanging out with his co-workers in the break room. Adam, who has just been elected as President of the United States, brings his dog West with him to the White House. Peter, a successful salesperson, reveals how he initially struggled to develop his close relationships with his clients. Mort sings off key during karaoke night with colleagues at their favorite bar. Bruce, a counselor, drops his clipboard demonstrating his clumsiness at start of patient visits to help them relax during their sessions.
Question 7
7. Question 7 1 point Which of the following are examples of strategies to build trust? (Check all that apply) When running for state representative, Ron Klein focused exclusively on demonstrating his competency and avoided off-topic conversations (e.g., discussion of his family). Jon, the owner of Happy-Go-Lucky Toys, always wears a suit whenever he visits the factory floor, even though it is a messy place (where his employees wears work clothes). Mr. Rosso, a guidance counselor at the local high school, builds rapport with his students by chatting about topics they find interesting, like favorite rock bands.
Tricia Takanawa, a reporter, makes sure that she’s on time when conducting interviews to demonstrate that she values her interviewees’ time as much as hers.
Question 8
8. Question 8 1 point During the French Indian War in 1754 to 1763, the British were fighting the French for territory in North America. As part of the British colonies, Americans were trained by the British (including General George Washington) and banded together to fight against the French. However, during the American Revolution, the French became allies with the Americans in the fight for independence against the British. Which of the following statements are true? (Check all that apply) Common enemies can promote unexpected alliances. For the French and the American rebels, their super ordinate goal was attacking the Indians. The shifting alliances between the French, Indians, American colonists, and British are an anomaly in modern history. The common enemy principle helps to explain why the French rushed to aid the American rebels.
Question 9
9. Question 9 1 point In 2008, the CEOs of Ford, Chrysler, and General Motors asked the U.S. government for a $ billion federal loan. Which of the following statements are correct? (Check all that apply) It always pays to do things in the most time-sensitive way. To build trust, it is critical for words and deeds to match.
Neil’s work as an unpaid intern and in the AV club is a clear signal from Neil that he wants to work in TV production. Jake watching all some of the news clips to prepare for the interview is clear signaling that he wants to work in TV production. Neil’s investment in taking the unpaid internship was more costly for him than Jake’s investment in time preparing. Neil’s willingness to work as an unpaid intern is a more powerful signal than Jake’s preparation for the interview. Jake should get the job because he prepared more for his interview than Neil.
Question 12
12. Question 12 1 point Which of the following is true about the relationship between emotions and trust? (Check all that apply) Donna is more prone to feeling guilty than Loretta. As their supervisor, it’s better for Mr. Brown to trust Donna more than Loretta. Ollie reveals during his job interview a time when he made a mistake at work. Ollie describes how guilty he felt letting people down. Tom the recruiter believes that this is a sign that Ollie is a trustworthy person and hires him. Emotions like anger can decrease how much we trust other people, even when the people we are really angry at are different. We should never pay attention to how we feel when we decide how much we trust someone.
Jerome was planning on discussing the possibility of getting a promotion with his supervisor Horace. He noticed that Horace got into an argument with his spouse, but he figured that since he was prepared to ask for a promotion that Horace’s argument had nothing to do with his request, he would ask Horace for the raise. This was the wise thing to do.
Question 13
13. Question 13 1 point Dale owns a pest control company Dale’s Dead Bug. While he was on vacation, Dale notices that his company’s rating by their clients were low, and feels suspicious that his employees are slacking off. When he returns from break, Dale goes on an inspection of the office, and notices that all of his employees are working very hard. Dale concludes that he was simply being paranoid. Which of the following statement is correct? (Check all that apply) The employees at Dale’s Dead Bug anticipated Dale’s inspection and worked hard while being observed. Dale failed to appreciate how strategically people behave when they are and are not observed. It is a good idea to switch rating systems when managers go on vacation. The direct observation should put Dale’s concerns at ease.
I, Arijit Paul , understand that submitting work that isn’t my own may result
in permanent failure of this course or deactivation of my Coursera account.
Anxiety
Question 3
1 point
3. Question 3 Which of the following are cues to detect deception? (check all that apply) Talking Slowly Anxiety Micro-Expressions Sarcasm or contempt Disrespectful actions
Question 4
4. Question 4 1 point Asynchrony in the context of detecting deception is: (check all that apply) Comes from discomfort When your thoughts don't match your feelings When your clothes don't match your shoes Mismatch between verbal and non-verbal cues
A cue that someone is trying to deceive you
Question 5
1 point
5. Question 5 Practical steps to take when you detect or suspect deception include: (check all that apply) Give them a chance to correct the lie Give them an opportunity to exit the situation Threaten them with punishment Demand the truth Confront them tactfully
Question 6
6. Question 6 1 point What is true about deception? (check all that apply) Liars always get caught Doesn't cause anxiety Can be reliably detected by the computer Deception is very common
You don't have to think about who you are apologizing to
Question 9
1 point
9. Question 9 What are the key elements of the apology formula? (check all that apply) Televising the apology Penance: appropriate follow-up actions Remorse: who apologizes Speed of response Candor: full disclosure
Question 10
10. Question 10 Which one of the following statements is true? 1 point For companies in the service industry, it's almost impossible to recover from a service failure You don't need to train employees to apologize Companies should be prepared to apologize You should only consider your own actions, and not their effects, when you apologize
You can never be too quick to apologize
I, Arijit Paul , understand that submitting work that isn’t my own may result
in permanent failure of this course or deactivation of my Coursera account.
Module 4 Quiz: Effective Communication and Strategies
