This is full of TQM concepts, Study notes of Total Quality Management (TQM)

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headings are same make content with google TOM Basic Contepts 1.Management Involvement - Participate in quality program, develop quality council, direct participation 2. Focus on customer - who is the customer — internal and external, voice of the customer, do it right first time and every time. 3.Involvement and utilisation of entire work force - All levels of management 4, Continuous improvement - Quality never stops, placing orders, bill errors, delivery, minimise wastage and scrap etc. 5. Treating suppliers as partners — no business exists without suppliers. 6. Performance measures — creating accountability in all levels Barriers in TQM Implementation 1. Lack of commitment from top management - avoiding training for self and employees, meetings 2.Lack of employee involvement - particularly at managerial level, supportive attitude, trust 3. Lack of team work - Co-operation and co-ordination within workers, 4. Lack of customer oriented approach - Know the customer need, demand, taste, shortcomings 5. Lack of attention to feedback and complaints - 6. Supplier control - in terms of materials, cost, quality, delivery etc 7. Review quality procedures - up gradation, correct past errors. Learn from experience