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The importance of storytelling in corporate branding and identity building. It highlights how storytelling can help businesses connect with their target audience and create a positive image. The document also provides a case study of Australia Post and how it can rebuild its branding using a genuine story that reflects its corporate values. It emphasizes the role of corporate identity in representing a business to the outside world and how it can be updated to reflect the present need for branding and identity building.
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Reference Glanfield, K., Saunders, J., Evanschitzky, H. and Rudd, J.M., 2017. Corporate identity at the stakeholder group level. International Studies of Management & Organization , 47 (2), pp.135-158. Forman, J., 2020. Storytelling in business. Stanford University Press. Miller, C.H., 2019. Digital storytelling: A creator’s guide to interactive entertainment. CRC Press. https://www.abc.net.au/news/2021-09-01/australia-post-pause-parcel-pickup-from- ecommerce-retailers/ Olins, W., 2017. The new guide to identity: How to create and sustain change through managing identity. Routledge.