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kerala university mba strategic management
Typology: Lecture notes
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UNIT IV: Functional Level Strategies including R&D and IT Strategy - In-sourcing and outsourcing - operating and financial analysis - portfolio analysis (BCG & GE Matrix) – strategy implementation - programmes – budgets – procedures - role of organizational structure – culture and leadership - McKinsey 7S framework - concept of balanced scorecard for strategic implementation.
Functional business strategy is an area of operational management based on a specific department or discipline within an organization, such as human resources, finance or marketing. To say that a business has a functional level strategy for product development, for instance, means that the company has developed a strategy for selling its goods and services to customers. Functional business strategy is part of an organization's wider strategic plan.
Using the product development strategy , a company or unit can (1) Develop new products for existing markets or (2) Develop new products for new markets. e.g. Nestle generated new uses for its product by reformulating Milkmaid as a fruit yoghurt and fun-shakes ingredient. GCMMF – Amul products (Using a successful brand name to market other products is called line extension and is a good way to appeal to a company’s current customers). There are numerous other marketing strategies.
Using Advertising and promotion strategy , a company or business unit can use · Push Strategy – Spending a large amount of money on trade promotion in order to gain or hold shelf space in retail outlets. · Pull Strategy – spending a large amount of money on consumer advertising designed to build awareness so that shoppers will ask for the products. Many large food and consumer products companies in US and Canada follow a push strategy by spending a large amount of money on trade promotion in order to gain or hold shelf space in retail outlets.
Using Distribution strategy , a company or business unit can choose any method of distribution, namely · Using distributors and dealers to sell the products · Selling directly to the consumers
Using Pricing strategy , a company or business unit can choose, · Skim pricing means high price, when the product is novel and competitors are few or · Penetration pricing is aimed at gaining high market share with a low price. When pricing a new product, a company or business unit can follow one of two strategies. For new product pioneers, skim pricing offers the opportunity to “skim the cream” from the top of the demand curve with a high price while the product is novel and competitors are few. Penetration pricing, attempts to hasten market development and offers the pioneer the opportunity to use the experience curve to gain market share with a low price and then dominate the industry. The use of the Internet to market goods directly to consumers allows a company to use dynamic pricing, a particular in which prices vary frequently based upon demand, market segment and product availability.
One of the R&D choices is to be either a technological leader , pioneering an innovation, or a technological follower , imitating the products of competitors. Porter suggests that deciding to become a technological leader or a follower can be a way of achieving either overall low cost or differentiation.
Research and Development Strategy and Competitive Advantage One example of an effective use of leader R&D functional strategy to achieve a differentiation competitive advantage is Nike. Nike spends more than most in the industry on R&D to differentiate the performance of its athletic shoes from that of its competitors. As a result, its products have become the favorite of serious athletes. A new approach to R&D is open innovation , in which a firm uses alliances and connections with corporate, government, academic labs, and even consumers to develop new products and processes. Indian companies are willing to invest big in R&D, Dr. Reddy’s, Biocon, Dabur, Panacea are few.
needed (i.e just-in-time) to a company’s assembly line workers, who quickly assembles the model together into a finished product.
OUTSOURCING : is purchasing from someone else a product or service that had been previously provided internally. It is becoming an increasingly important part of strategic decision making and an important way to increase efficiency and often quickly. Firms competing in global industries must in particular search worldwide for the most appropriate suppliers. Business-process outsourcing (BPO ) involves companies hiring other companies to take over various parts of their functional operations, such as human resources, information systems, payroll, accounting, customer service, and even marketing. Companies choose to outsource their functional operations for several reasons: (a) it is less expensive, (b) it allows the firm to focus on its core businesses, and (c) it enables the firm to provide better services. Other advantages of outsourcing are that the strategy (a) allows the firm to align itself with “best-in-world” suppliers who focus on performing the special task, (b) provides the firm flexibility should customer needs shift unexpectedly, and (c) allows the firm to concentrate on other internal value chain activities critical to sustaining competitive advantage. BPO is a means for achieving strategies that are similar to partnering and joint venturing. Eg : Daimler Chrysler outsourced its designing of car accessory to Plexion Technologies in Bangalore. Toyota has outsourced its transmission components designing to BFL. The key to outsourcing is to purchase from outside only those activities that are not key to the company’s distinctive competencies. Otherwise, the company may give up the very capabilities that made it successful in the first place – thus providing itself on the road to eventual decline. In determining functional strategy, the strategist must. · Identify the company’s or business unit’s core competencies · Ensure that the competencies are continually being strengthened and ·Manage the competencies in such a way that best preserves the competitive advantage they create.
Outsourcing generally aims to achieve one or more of the following benefits:
Activity’s Total Value-Added to Firm’s Products and Services
Low High
Low High
Taper Vertical Integration: Produce Some Internally
Full Vertical Integration: Produce All Internally
Outsource Completely: Buy on Open Market
Outsource Completely: Purchase with Long-Term Contracts
Activity’s Potential for Competitive Advantage
Like product life cycle- Life Cycles are found in markets, businesses and industries. Life cycle is a conceptual model that suggests that products, markets, businesses and industries evolve through sequential stages of introduction, growth, maturity and decline.
The main advantage of life cycle is that it can be used to diagnose a portfolio- (of products, businesses or industries)- in order to establish the stage at which each of them exists.
For instance- Expansion may be feasible for introductory and growth stage. A combination of strategies like selective, harvesting, retrenchment..etc may be adopted for declining businesses.
4. Industry Analysis and Competition Analysis Porter’s Approach to Industry Analysis 5. STRATPORT Model STRAPORT (Strategic Portfolio) model is developed to assist managers in allocating resources across strategic opportunities. In the model, the firm is characterized as developing cash resources from internal operations and external financial sources. These cash resources are allocated to businesses that represent strategic opportunities. The time horizon considered in the model is divided into two periods- 1. Planning and 2. Post planning period The resources allocated affect the performance of the business unit during planning, whereas the post planning period is used to evaluate the long term impact of the allocations. 6. Economic Value Added (EVA) Economic value added is a popular concept in finance today. The key is that the cost of equity capital should be used in calculating return on capital. It forces companies to be aware of all resources that are used in serving each product-market. EVA= (Operating profit-Taxes)- (Debt capital rate X D/(D+E) + Equity Capital cost. D= Debt E= Equity **7. Comprehensive Analysis:-
▲ CORPORATE PORTFOLIO ANALYSIS In portfolio analysis, top management views its products lines and business units from a portfolio of investment. ■ Portfolio analysis has been devised to help associations to bridge the gap between strategy formulation and strategy implementation. ■ Portfolio analysis is a systematic way to analyze the products and services that make up an association's business portfolio. ■ Portfolio analysis helps you decide which of these products and services should be emphasized and which should be phased out, based on objective criteria.
■ Portfolio analysis should be regarded as a disciplined and organized way of thinking about asset allocation. It is only a subjective tool, however, and is not a substitute for the ultimate professional judgment of the responsible decision-makers. ■ It is mainly used for competitive analysis and corporate strategic planning in multi-product and multi- business firms. Portfolio analysis is an analytical tool which views a corporation as a basket or portfolio of products or business units to be managed for the best possible returns. When an organization has a number of products in its portfolio, it is quite likely that they will be in different stages of development. Some will be relatively new and some much older. Many organizations will not wish to risk having all their products at the same stage of development. It is useful to have some products with limited growth but producing profits steadily, and some products with real growth potential but may still be in the introductory stage. Indeed, the products that are earning steadily may be used to fund the development of those that will provide the growth and profits in the future. So the key strategy is to produce a balanced portfolio of products, some with low risk but dull growth and some with high risk but great potential for growth and profits. This is what we call as portfolio analysis.
Analysis of the BCG matrix – the matrix reflects the contribution of the products or business units to its cash flow. Based on this analysis, the products or business units are classified as – i) Stars ii) Cash cows iii) Question marks iv) Dogs
■ I- Question Mark (Market growth is high and Market share is low)
Products and their respective strategies fall into one of four quadrants. The typical starting point for a new business is as a question mark. Question Mark (sometimes called “problem children” or “wildcats”) are new products with potential for success, but they need a lot of cash for development. If such a product is to gain enough market shares to become a market leader and thus a star, money must be taken from more mature products and spent on question mark. This is a “fish or cut bait” decision in which management must decide if the business is worth the investment needed. Tata to come up with new Tata Nano cars
♦ The general features of question marks are : · Their cash needs are high · But their cash generation is low ·Organization must decide whether to strengthen them or sell them The firm may adopt growth strategy for question marks. Various activities may be undertaken to transform question marks into stars.
■ II-Stars (Market growth is high and Market share is high) ■ Stars are market leaders that are typically at the peak of their product life cycle and are able to generate enough cash to maintain their high share of the market and usually contribute to the company’s profit. HP’s printer business has been called HP’s “crown jewel” because of its 41% market share in printers and its control of the replacement cartridge market.
♦ The general features of stars are - · High growth rate means they need heavy investment · High market share means they have economies of scale and generate large amount of cash · But they need more cash than they generate
■ III-Cash Cows (Market growth rate is low and market share is low)
Cash Cows typically bring in far more money than is needed to maintain their market share. In this declining stage of their life cycle, these products are “milked” for cash that will be invested in new question marks. Panasonic’s video cassette recorders (VCRs) moved to this category when sales declined and DVD player/recorders replaced them.
cows, and cash cows become stars (in a clockwise motion). In some organizations, no cyclical motion is apparent. Over time, organizations should strive to achieve a portfolio of division that is stars. ▲ Advantages – · It is easy to use · It is quantifiable · It draws attention to the cash flows · It draws attention to the investment needs
▲ Limitations of BCG Matrix The BCG Matrix produces a framework for allocating resources among different business units and makes it possible to compare many business units at a glance. But BCG Matrix is not free from limitations, such as-
F 0 B 7The use of highs and lows to form four categories is too simplistic. F 0 B 7The link between market share and profitability is questionable. Low-share businesses can also be profitable. F 0 B 7Growth rate is only one aspect of industry attractiveness. F 0 B 7Product lines or business units are considered only in relation to one competitor: the market leader. Small competitors with fast-growing market shares are ignored. F 0 B 7Market share is only one aspect of overall competitive position.
GE multifactor model/ GE business screen
GE Matrix or McKinsey Matrix is a strategic tool for portfolio analysis. It is similar to the BCG Matrix and actually the GE / McKinsey Matrix is an extension of the BCG Matrix - multifactor portfolio analysis tool. The McKinsey/GE Matrix overcomes a number of the disadvantages of the BCG Box. Firstly, market attractiveness replaces market growth as the dimension of industry attractiveness, and includes a broader range of factors other than just the market growth rate. Secondly, competitive strength replaces market share as the dimension by which the competitive position of each SBU is assessed. The GE / McKinsey Matrix is divided into nine cells - nine alternatives for positioning of any SBU or product offering. Based on the strength of the business and its market attractiveness each SBU
will have a different position in the matrix. Further, the market size and the current sales will distinguish each SBU. Based on clear understanding of all of these factors decision makers are able to develop effective strategies.
This matrix consists of nine cells (3X3) based on two key variables: i) Business strength ii) Industry attractiveness The horizontal axis represents business strength and the vertical axis represent industry attractiveness ▲ The business strength is measured by considering such factors as: · Relative market share · Profit margins · Ability to compete on price and quality · Knowledge of customer and market · Competitive strengths and weaknesses · Technological capacity · Caliber of management ·Size of the business, Growth ·Relative share, Customer loyalty ·Distribution, Technology ·Marketing skills, Patents ▲ Industry attractiveness is measured considering such factors as : · Market size and growth rate · Industry profit margin · Competitive intensity · Economies of scale, Price level, profitability · Technology · Social, environmental, legal and human aspects
The nine cells in the matrix can be grouped into three major segment
Zone – A, B and E - the Strategic signal is - INVEST OR EXPAND Zone- C, F, H & I - the Strategic signal is - SELECT OR ERAN Zone – G & J - the Strategic signal is - HARVEST OR DIVEST
Selective Investment Y
Invest/grow
Invest/grow G
Industry attractivenes s
To plot product lines or business units on the GE Business Screen, follow these four steps:
BCG Matrix GE Matrix
Portfolio analysis is commonly used in strategy formulation because it offers certain advantages :
In addition to the SWOT Matrix, SPACE Matrix, BCG Matrix, and IE Matrix, the Grand Strategy Matrix has become a popular tool for formulating alternative strategies. All organizations can be positioned in one of the grand Strategy Matrix’s four strategy quadrants. A firm’s divisions likewise could be positioned. The grand Strategy Matrix is based on two evaluative dimensions: competitive position and market (industry) growth. Any industry whose annual growth in sales exceeds 5 percent could be considered to have rapid growth