Unit 2: Psychology and Work Behaviours
Learning Journal Unit 2
Business Administration Faculty – University of the People
BUS 1101-01 Principles of Business Management - AY2024-T2
Mohamed Khalif Anshur
26th /11/2023
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Principles of Business Management, Assignments of Introduction to Business Management
This document serves as a resource for students, professionals, and educators aiming to understand and implement effective feedback strategies in managerial roles. It bridges theoretical concepts with practical workplace examples, enhancing knowledge and skills in leadership, communication, and team management. Recommended For: Business Management students Banking professionals Human Resource practitioners Organizational leaders Course Information: Course Code: BUS 1101-01 Course Title: Principles of Business Management Year: 2024 Author: Mohamed Anshur
Typology: Assignments
2023/2024
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Unit 2: Psychology and Work Behaviours Learning Journal Unit 2 Business Administration Faculty – University of the People BUS 1101-01 Principles of Business Management - AY2024-T Mohamed Khalif Anshur 26 th^ / 11 /202 3
Introduction: Feedback serves as a pivotal and responsive mechanism, delivering a significant and appropriate reaction to an individual, organization, activity, service, or product, emanating from a manageable source. This dynamic phenomenon can manifest either positively or negatively, playing an indispensable role within every organization as a catalyst for facilitating changes and rectifications. It is not merely a procedural aspect but a vital tool for individuals across diverse fields, serving as a compass to consistently seek feedback to monitor progress and enhance personal development. This practice holds particular prominence for employees, serving as a compass for gauging performance, deriving motivation, and identifying areas where proficiency might be lacking. In the intricate dance of personal and professional growth, the exchange of feedback, whether in the form of providing or receiving, becomes not only advantageous but imperative. As we navigate the labyrinth of personal and organizational advancement, effective feedback emerges as a beacon, guiding individuals and entities toward constructive transformation. Effective Feedback About two months ago, I found myself at the receiving end of feedback from my line manager in the dynamic realm of the banking industry, an experience I found remarkably enlightening. In my multifaceted role, encompassing the handling of client transactions, account management, and daily operational oversight, there was a phase where independent decision-making became a part of my routine, somewhat excluding my manager from the process. In delivering feedback, my line manager exhibited a positive and constructive approach, acknowledging and appreciating the dedication I invested in my tasks, fostering a sense of value and recognition. The feedback was highly specific, illuminating instances where my
allows for more immediate course correction, and relevance ensures that the feedback directly addresses specific behaviours or actions requiring improvement. CONCLUSION Effective feedback in the banking industry, and indeed in any industry, is a triumvirate of specificity, meaningfulness, and timeliness. It's about acknowledging positive contributions while providing nuanced guidance for improvement. The manager's approach in this example serves as a beacon, illustrating the importance of recognizing and appreciating efforts while steering individuals toward more effective practices in a professional setting.