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Lateral Recumbency - ✔✔Lying on the side Plantar - ✔✔Bottom of the back feet Palmar - ✔✔Bottom of the front feet Rostral - ✔✔Towards the nose Cavy - ✔✔Guinea pig Ovine - ✔✔Sheep Porcine - ✔✔Pig Bovine - ✔✔Cow Equine - ✔✔Horse A frog is an example of a(n) ________ - ✔✔Amphibian Anorexia - ✔✔Not eating -stomy - ✔✔To create a new opening Cysto- refers to the - ✔✔Urinary bladderNephritis - ✔✔Inflammation of the kidneys Dysuria - ✔✔Difficult or painful urination Anemia - ✔✔Decreased or no production of blood cells Arthritis - ✔✔Inflammation of the joints Laparotomy - ✔✔Surgical incision into the abdomen Radiograph - ✔✔X-ray; to record using radiation Hematuria - ✔✔Blood in the urine Hepatomegally - ✔✔Enlarged liver Cardiopathy - ✔✔Heart disease Osteopathy - ✔✔Bone dise
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Lateral Recumbency - ✔✔Lying on the side Plantar - ✔✔Bottom of the back feet Palmar - ✔✔Bottom of the front feet Rostral - ✔✔Towards the nose Cavy - ✔✔Guinea pig Ovine - ✔✔Sheep Porcine - ✔✔Pig Bovine - ✔✔Cow Equine - ✔✔Horse A frog is an example of a(n) ________ - ✔✔Amphibian Anorexia - ✔✔Not eating
Nephritis - ✔✔Inflammation of the kidneys Dysuria - ✔✔Difficult or painful urination Anemia - ✔✔Decreased or no production of blood cells Arthritis - ✔✔Inflammation of the joints Laparotomy - ✔✔Surgical incision into the abdomen Radiograph - ✔✔X-ray; to record using radiation Hematuria - ✔✔Blood in the urine Hepatomegally - ✔✔Enlarged liver Cardiopathy - ✔✔Heart disease Osteopathy - ✔✔Bone disease
IM - ✔✔Intramuscular NPO - ✔✔Nothing by mouth UTI - ✔✔Urinary tract infection Tab - ✔✔Tablet OU - ✔✔Both ears Ad lib or prn - ✔✔As needed Rx - ✔✔Prescription L - ✔✔Left Tx - ✔✔Treatment Sx - ✔✔Surgery TID - ✔✔Three times a day M - ✔✔Male Dz - ✔✔Disease OS - ✔✔Left ear
PO - ✔✔By mouth AD - ✔✔Right eye Wt - ✔✔Weight HR - ✔✔Heart rate IV - ✔✔Intravenous Neg or - - ✔✔Negative q - ✔✔Every mm - ✔✔Mucous membranes Dys- - ✔✔Difficult Mal- - ✔✔Bad, poor Brady- - ✔✔Abnormally slow Anti- - ✔✔Against, opposing De- - ✔✔Down, remove Hypo- - ✔✔Abnormally low
T/F: the veterinary assistant must record an animal's history, but it is not necessary to note any communications with the client by phone or verbally within the medical record. - ✔✔False, all client communications should be recorded. What vaccine is legally required to be given to some animal species? - ✔✔Rabies How many years are states required to keep medical records? - ✔✔3 years Which filing method is most commonly used in veterinary facilities? - ✔✔Alphabetical Where is the SOAP recording method commonly used? - ✔✔Patient progress notes The temperature and heart rate of an animal are examples of which element of SOAP? - ✔✔Objective What should you do if a mistake is made when recording in a medical record? - ✔✔Place a single line through the error, correct it, and initial When is it appropriate to share information on medical records? - ✔✔Only when information shared is for the purpose of patient care In the SOAP format for progress notes, in which category would the chief complaint be written? - ✔✔Subjective information Who owns the physical medical record? - ✔✔The veterinary practice T/F: stamps and stickers should not be used on any medical records because they are legal documents. - ✔✔False T/F: when discharging a client and patient the veterinary assistant must check ALL of the following: that discharge instructions are clear, that the client had all of the prescribed medications, and that the client had made a follow up appointment if necessary. - ✔✔True
Subjective information - ✔✔Opinion of animal's appearance and attitude Health certificate - ✔✔Form to allow an animal to travel T/F: it is helpful to cross off or place an X in the appointment slot when no office appointments should be scheduled. - ✔✔True T/F: it may be helpful to color code a multiple doctor appointment schedule. - ✔✔True There is not any type of appointment that must be approved by the veterinarian. - ✔✔False, _____ need to be approved by the veterinarian. T/F: walk-in clients are encouraged by veterinary facilities. - ✔✔False, walk-in clients can disrupt the normal schedule. T/F: each staff member must know the veterinarian's abilities and time frames to schedule procedures. - ✔✔True T/F: the client should suggest a preferred date and time for the appointment. - ✔✔True T/F: it is only necessary to call and remind clients of appointments if they did not receive an appointment card. - ✔✔False, appointment cards can be forgotten or misplaced, and it is common courtesy to give a reminder call. T/F: the appointment schedule should be completed in blue or black ink. - ✔✔False, many appointment schedules are computerized. Which of the following is NOT a pre-surgical instruction for a surgery patient? A) Do not feed animal 12 hours before surgery B) Do not give water 8 hours before surgery
C) Restrict activity 8 hours before surgery D) Arrive with the pet at a specified drop-off time - ✔✔C. Restricting activity in an animal is very difficult and is not necessary before surgery. What is the most common appointment schedule type? - ✔✔Flow schedule What is the most common appointment interval time? - ✔✔15 minutes T/F: more complicated cases should be scheduled for the end of the day so that hospitalized patients can be treated in the morning. - ✔✔False, complicated cases should be scheduled earlier in the day so that hospitalized patients can be treated in the clinic throughout the day. Which type of appointment should be reserved ahead of time in the scheduled intervals? - ✔✔House call appointments (????) Drop-off - ✔✔Flexible time when the patient is seen when time allows Intervals - ✔✔Set amount of time or space in the appointment book Wave schedule - ✔✔A set number of patients are seen within a certain time frame Walk-in appointment - ✔✔A client arrives without an appointment Mobile services - ✔✔Vehicle equipped for veterinary appointments Fixed office hours - ✔✔Patients are seen on a first-come first-serve basis as they arrive Emergency - ✔✔Patient needs immediate veterinary attention
Software - ✔✔Programs used on the computer Toner - ✔✔Black or colored ink printer Keyboarding - ✔✔Typing skills that allow learning of key positions and functions Cursor - ✔✔Blinking line/icon on a computer screen Modem - ✔✔Allows internet access and provides the ability to save daya Word Processing - ✔✔Typing words in the same font as a typewriter Hardware - ✔✔Physical parts of a computer Monitor - ✔✔Computer screen T/F: the veterinarian is the only health care member that can legally perform surgery. - ✔✔True T/F: the procedures manual outlines the employee dress code. - ✔✔False T/F: the radiology and surgical suite may be potentially harmful to staff and patients. - ✔✔True While everyone working at a veterinary facility can be described as a member of the veterinary health care team, who is legally responsible for the safety and well being of all employees and patients? - ✔✔The veterinarian What does the term "cross training" mean when referring to staff members of a veterinary facility? - ✔✔Each employee can do the tasks of other team members
T/F: diagnosing a disease can only be done by a veterinarian. - ✔✔True Which of the following statements is an appropriate consideration when deciding on professional appearance? A) patient safety B) staff safety C) the potential for disease transmission. D) all of the above - ✔✔D. What is the name of the inventory control method in which a list is maintained of items that need to be reordered? - ✔✔Want list What associate sets the standards of veterinary medicine? - ✔✔AVMA What association sets the gold standard of care? - ✔✔AAHA How long does the standard of care suggest that clinics keep medical records? - ✔✔7 years Which of the following is NOT a part of the licensure process for veterinarians or veterinary technicians? A) state board exam B) AS or BS degree program C) Veterinary Practice Act D) doctorate degree from a veterinary school - ✔✔C. The veterinary practice act _____ Which of the following locations is the most likely place an animal that has been HBC will be admitted? A) isolation ward B) pharmacy C) ICU D) kennel ward - ✔✔C. The ICU is the usual admittance place for emergencies.
Which component of the communication process refers to the route in which the message is sent? - ✔✔Channel A letter is an example of what route of communication? - ✔✔Written Which stage of grief may require the aid of a physician to move past? - ✔✔Depression Which of the following is an example of patience? A) walking a pet to an exam room B) calmly discussing a difficult situation C) making a phone call for someone D) offering children coloring books - ✔✔D. Why??? T/F: nonverbal communication is the most common form of communication. - ✔✔False, verbal communication is the most common form of communication. T/F: body language is an example of nonverbal communication. - ✔✔True T/F: good listening skills include observation of body language. - ✔✔True T/F: a person who has lost a pet may exhibit shock. - ✔✔True T/F: skills of observation are not required to communicate well. - ✔✔False. Observation provides cues on how to respond. Holding the door is an example of ____. - ✔✔Courtesy Asking if you can help someone is an example of ____. - ✔✔Kindness
Repeating information for a person hard of hearing is an example of ____. - ✔✔Patience Telling someone you understand how they feel about putting an animal to sleep is an example of ____. - ✔✔Empathy Speaking politely is an example of ____. - ✔✔Tactfulness Sending flowers to a client that has lost a pet is in an example of ____. - ✔✔Sympathy If an owner is not accepting a pet's death, what stage of grief are they in? - ✔✔Denial If an owner is attempting to resolve a problem by any means possible, what stage of grief are they in? - ✔✔Bargaining If an owner is understanding and acknowledging that a pet had passed away, what stage of grief are they in? - ✔✔Acceptance If an owner is exhibiting sadness over the loss of a pet, what stage of grief are they in? - ✔✔Sorrow If an owner is experiencing the inability to function normally due to sadness, what stage of grief are they in? - ✔✔Depression If an owner is blaming themself for the death of a pet, what stage of grief are they in? - ✔✔Guilt Greeting everyone that enters the facility is a demonstration of ____. - ✔✔Respect Frowning, glaring, and smiling are all examples of ____ ____. - ✔✔Body language Always attempt to answer the phone by the ____ ring. - ✔✔Third
B) a boarding dog escapes from the hospital premises. C) a veterinarian guarantees a cure and the patient. D) all of the above are breaches in contract. - ✔✔D. Which federal agency is responsible for overseeing the manufacture and distribution of drugs used in animals? - ✔✔The Food and Drug Administration (FDA) Below is a list of activities involving animals that can be regulated by law. Which is likely to be regulated by ONLY a local law? A) persons able to practice veterinary medicine. B) permissible drug residues in animals. C) licensing of veterinary technicians. D) the number animals a property owner can house. - ✔✔D. The other options are regulated by national law. Consent forms protect veterinarians from liability for which of the following deficiencies of practice? A) negligence B) malpractice C) performing services not requested D) all of the above - ✔✔D. Which of the following is NOT governed by the Food and Drug Administration (FDA)? A) monitoring animals used for human consumption. B) manufacturing standards of food additives. C) monitoring medications used in animals. D) issuing licenses to veterinarians to use controlled substances. - ✔✔D. Controlled substance licenses are not issued by the FDA. Where would an employee find out which staff members can legally induce anesthesia in animals within a veterinary facility?
A) State Board of Veterinary Medicine B) Veterinary Practice Act C) Veterinary Rule Book D) all of the above - ✔✔D. Malpractice - ✔✔Working below the acceptable standard of care Slander - ✔✔Talking negatively of another person or practice OSHA - ✔✔Occupational Safety Hazards Administration, agency that governs safety in the workplace DEA - ✔✔Drug Enforcement Administration, agency that governs drugs that may be addictive Negligence - ✔✔Failure to do what is necessary Moral - ✔✔What a person believes is right or wrong Misrepresentation - ✔✔Working or acting as someone not qualified to do so. Animal rights - ✔✔The idea that animals have feelings and emotions that give them the same rights as people. Confidential - ✔✔Information that is private and not to be shared by anyone Liability - ✔✔A legal responsibility Puppies should be weaned from their mother at ___ - ___ weeks. - ✔✔ 4 - 5
