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M-care Outpatient System: Appointments, Patient Registration, and Prescriptions, Study notes of Hospitality and Tourism

The functionalities of an outpatient system in m-care, including appointment generation, patient registration, and prescription management. The system allows for online and walk-in appointments, calendar views, and doctor-wise scheduling. Patient registration involves taking demographic details and generating a unique identification number. Opd management includes visit creation, billing, and waiting room management. Human resource management covers employee information and training. Use cases include doctor availability checks, appointment postponement, and prescription uploading.

What you will learn

  • How does the system facilitate the management of patient appointments?
  • What are the main features of the M-care Outpatient Management System?
  • What role does the Patient Registration (OP) module play in the M-care Outpatient Management System?

Typology: Study notes

2017/2018

Uploaded on 06/07/2018

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Functional Document for Out Patient in M-care
Appointments & Schedules
Description
This module would provide you to create OPD doctors' appointments and procedure room appointments
for the patients visit. The same module can be accessed in a distributed or a central format. All
appointments created are can be directly viewed by the specialist OPD consultation counter or the OPD
visit counters so to proceed with the payments. Effectively reduces the patients waiting time and
improves the movement of patient in the hospital also facilitating the doctor to know his schedules and
patient load.
Features
Appointment Generation
Calendar of Appointments - Department Wise and Doctor Wise
Modification of Appointments
Postponed Appointments
Cancellation of Appointment
Appointments transfer
Doctor Wise date wise appointment view
Direct Import in OPD Counters.
Unregistered or registered patient (Online) appointments.
Use case:
Walk in
UC01 The functionality to build in Salesforce,
to know the availability of the Doctors based
on the Date and Department
UC02 The functionality to block the date in
Salesforce,
for the consultation with the Doctors based
on the Department, Date and Time and
Notify the Doctor
UC03 The functionality to build in Salesforce,
for Postponing or preponing the
Appointments with the Doctors based on the
Department, Date and Time with the E-mail,
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Functional Document for Out Patient in M-care

Appointments & Schedules

Description

This module would provide you to create OPD doctors' appointments and procedure room appointments for the patients visit. The same module can be accessed in a distributed or a central format. All appointments created are can be directly viewed by the specialist OPD consultation counter or the OPD visit counters so to proceed with the payments. Effectively reduces the patients waiting time and improves the movement of patient in the hospital also facilitating the doctor to know his schedules and patient load.

Features

  • Appointment Generation
  • Calendar of Appointments - Department Wise and Doctor Wise
  • Modification of Appointments
  • Postponed Appointments
  • Cancellation of Appointment
  • Appointments transfer
  • Doctor Wise date wise appointment view
  • Direct Import in OPD Counters.
  • Unregistered or registered patient (Online) appointments.

Use case:

  • Walk in

UC01 The functionality to build in Salesforce,

to know the availability of the Doctors based

on the Date and Department

UC02 The functionality to block the date in

Salesforce,

for the consultation with the Doctors based

on the Department, Date and Time and

Notify the Doctor

UC03 The functionality to build in Salesforce,

for Postponing or preponing the

Appointments with the Doctors based on the

Department, Date and Time with the E-mail,

call or SMS Notification

UC04 The functionality to build in Salesforce,

for scheduling the number of patient

Appointments to the Doctors based on the

Doctors Profile

UC05 The functionality to build in Salesforce to

transfer the appointment to other consultant

or location and notifying the concerned

consultant about the appointee details.

  • Online

UC06 The functionality to build in Salesforce,

to know the availability of the Doctors based

on the Date and Department through website/

portal

UC07 The functionality to block the date from

website/portal and reflect the same in

Salesforce,

for the consultation with the Doctors based

on the Department, Date and Time and

Notify the Doctor

UC08 The functionality to trigger the email and

SMS after the appointment process is

completed in Website/portal.

UC09 The Functionality to send the reminder

Email, Call or SMS to the registered contact.

Patient Registration (OP)

Description:

This is the module where in all the patient demographic details can be taken care off. A permanent registration number, which will act as a patient identifier is allocated here. The registration number given to the patient will be storing the details of number of visits to the O.P.D. as well as number of admissions in the hospital. This Module is comprehensively designed for the front office receptions.

Features

  • (^) Patient Registration.
  • Unique Registration Number with configurable series

the waiting status. UC014 The functionality to update the Consultation fees paid status UC015 The functionality to trigger the list of patients to the Consultant, Department wise.

Human Resource Management

To create, track, manage and report on employee information, HRM module covers all the essential areas like Organization Profile, Planning & Budgeting, Standard Personal Information, user defined information, Qualification, Incidents & Achievements, Training details, Growth History, Appraisal etc. In addition to Standards and Common Practices, the system supports user defined settings, Calculations and formats.

Features

  • HR Planning
  • Recruitment/ Employee Enroll / Change Management
  • Training
  • Attendance & Leave Management

Use Case:

UC016 The functionality to build in Salesforce, to enter the information of the Staff of the Hospital, their professional details, personal details, department allocated. UC017 The functionality to create the logic to display in green status button if the staff is available and red if the staff is not available with the next available Date and time. UC018 The functionality to transfer the appointment to the other consultant in case of un planned unavailability.

UC019 The functionality to create and Manage the Sift Management

Prescriptions

Description:

The Prescriptions is a functionality which is the responsibility of the OP Front office executive to scan the prescription given by the consultant and upload the same under the record of the Patient.

Use case:

UC020 The functionality to upload the scanned copy of the Prescription under the Patient record.