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ITIL 4 Foundation Exams and notes
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JANUARY 25, 2020
We know that ITIL is a widely-adopted body of knowledge and best practices for successful IT service management. The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. If you are one of ITILFND_V4 ITIL 4 Foundation certification candidates, you can choose ITIL 4 Foundation Level ITILFND_V Exam Dumps as your preparation materials. New ITILFND_V Exam Dumps have 80 practice questions and answers to help you be familiar with the real ITILFND_V4 Exam.
Progress iteratively with feedback
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Keep is simple and practical Start where you are Focus on value
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Service configuration management Problem management Service level management Change control
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Each time the standard change is implemented When the procedure for the standard change is created At least once a year When an emergency change is requested
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The testing of emergency can be eliminated in order to implement the change quickly The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly Emergency changes should be authorized and implemented as service requests Emergency changes must be fully documented before authorization and implementation
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Service value chain activities Service level management Service value chain inputs Change control
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An outcome can be enabled by more than one output Outcomes are how the service performs An output can be enabled by one or more outcomes An outcome is a tangible or intangible activity
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The service desk should work in close collaboration with support and development teams The service desk should rely on self-service portals instead of escalation to support teams The service desk should remain isolated from technical support teams The service desk should escalate all technical issues to support and development teams
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Service level management Change control Service request management Incident management
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Ensuring that service components are available when needed Providing transparency and good stakeholder relationships Supporting services according to specifications Continually meeting stakeholder expectations for costs
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Change control IT asset management Service desk Service request management
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The guiding principles Governance Practices The four dimensions of service management
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They should be complex and detailed They should be well-known and proven They should include incident handling They should be brief and simple
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Change
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Information and technology Value streams and processes
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Service management Continual improvement A service An IT asset
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Immediate escalation Specialist teams A separate process Third party support
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To help an organization make good decisions To direct and control an organization To identify activities that an organization must perform in order to deliver a valuable service To ensure that an organization’s performance continually meets stakeholders’ expectations
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Each iteration should be designed before starting the initiative and implemented without feedback Feedback should only be taken into account when one iteration fails to meet its objective Feedback should be reduced for large improvements as it is unlikely that circumstances will change Each iteration should be continually re-evaluated based on feedback
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To ensure services achieve agreed and expected performance To make new or changed services available for use To move new or changed components to live environments To set clear business-based targets for service performance
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Requesting a workaround for an issue Requesting information about how to create a document Requesting an enhancement to an application Requesting investigation of a degraded service
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costs users value performances
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