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ITIL 4 Foundation Exams and notes, Exams of Computer Science

ITIL 4 Foundation Exams and notes

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3/5/2020 ITIL 4 Foundation Level ITILFND_V4 Exam Dumps – Valid IT Exam Dumps Questions
https://www.dumpsbase.com/freedumps/itil-4-foundation-level-itilfnd_v4-exam-dumps.html 1/28
ITIL 4 Foundation Level
ITILFND_V4 Exam Dumps
JANUARY 25, 2020
We know that ITIL is a widely-adopted body of knowledge and
best practices for successful IT service management. The ITIL 4
Foundation certification is designed as an introduction to ITIL 4
and enables candidates to look at IT service management through
an end-to-end operating model for the creation, delivery and
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you are one of ITILFND_V4 ITIL 4 Foundation certification
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Exam Dumps have 80 practice questions and answers to help you
be familiar with the real ITILFND_V4 Exam.
You can test free ITILFND_V4
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Congratulations – You have completed
ITILFND_V4 V9 exam!
Your answers are shown below:
1. Which ITIL guiding principle recommends using
existing services, processes and tools when improving
services?
Progress iteratively with feedback
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ITIL 4 Foundation Level

ITILFND_V4 Exam Dumps

JANUARY 25, 2020

We know that ITIL is a widely-adopted body of knowledge and best practices for successful IT service management. The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. If you are one of ITILFND_V4 ITIL 4 Foundation certification candidates, you can choose ITIL 4 Foundation Level ITILFND_V Exam Dumps as your preparation materials. New ITILFND_V Exam Dumps have 80 practice questions and answers to help you be familiar with the real ITILFND_V4 Exam.

You can test free ITILFND_V

Dumps Online rst.

Congratulations – You have completed

ITILFND_V4 V9 exam!

Your answers are shown below:

1. Which ITIL guiding principle recommends using
existing services, processes and tools when improving
services?

Progress iteratively with feedback

Search this site... (^) Search

Latest Free Dumps

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Home  ITIL  ITIL Foundation Certification  ITIL 4 Foundation Level ITILFND_V4 Exam Dumps

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Keep is simple and practical Start where you are Focus on value

Question was not answered

2. Which practice has a purpose that includes ensuring
that risks have been properly assessed?

Service configuration management Problem management Service level management Change control

Question was not answered

3. When should a full risk assessment and authorization
be carried out for a standard change?

Each time the standard change is implemented When the procedure for the standard change is created At least once a year When an emergency change is requested

Question was not answered

4. Which statement about emergency changes is
CORRECT?

The testing of emergency can be eliminated in order to implement the change quickly The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly Emergency changes should be authorized and implemented as service requests Emergency changes must be fully documented before authorization and implementation

Question was not answered

5. Which practice coordinates the classification,
ownership and communication of service requests and
incidents?

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9. What are ’engage’, ‘plan’ and ‘improve’ examples of?

Service value chain activities Service level management Service value chain inputs Change control

Question was not answered

10. Which statement about outcomes is CORRECT?

An outcome can be enabled by more than one output Outcomes are how the service performs An output can be enabled by one or more outcomes An outcome is a tangible or intangible activity

Question was not answered

11. Which statement about service desks is CORRECT?

The service desk should work in close collaboration with support and development teams The service desk should rely on self-service portals instead of escalation to support teams The service desk should remain isolated from technical support teams The service desk should escalate all technical issues to support and development teams

Question was not answered

12. Which practice updates information relating to
symptoms and business impact?

Service level management Change control Service request management Incident management

Question was not answered

13. Which is included in the purpose of the ‘design and
transition’ value chain activity?

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Ensuring that service components are available when needed Providing transparency and good stakeholder relationships Supporting services according to specifications Continually meeting stakeholder expectations for costs

Question was not answered

14. Which practice has a purpose to support the quality
of the service by handling all agreed user initiated
service requests?

Change control IT asset management Service desk Service request management

Question was not answered

15. Which is NOT a component of the service value
system?

The guiding principles Governance Practices The four dimensions of service management

Question was not answered

16. Which statement about the steps to fulfill a service
request is CORRECT?

They should be complex and detailed They should be well-known and proven They should include incident handling They should be brief and simple

Question was not answered

17. What is defined as a cause, or potential cause, of
one or more incidents?

Change

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Information and technology Value streams and processes

Question was not answered

22. What is a means of enabling value co-creation by
facilitating outcomes that customers want to achieve,
without the customer having to manage specific costs
and risks?

Service management Continual improvement A service An IT asset

Question was not answered

23. Identify the missing words in the following
sentence.
The management of information security incidents
usually requires [?].

Immediate escalation Specialist teams A separate process Third party support

Question was not answered

24. What are the ITIL guiding principles used for?

To help an organization make good decisions To direct and control an organization To identify activities that an organization must perform in order to deliver a valuable service To ensure that an organization’s performance continually meets stakeholders’ expectations

Question was not answered

25. Which is the CORRECT approach for managing a
large improvement initiative as smaller iterations?

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Each iteration should be designed before starting the initiative and implemented without feedback Feedback should only be taken into account when one iteration fails to meet its objective Feedback should be reduced for large improvements as it is unlikely that circumstances will change Each iteration should be continually re-evaluated based on feedback

Question was not answered

26. What is the purpose of the ‘deployment
management’ practice?

To ensure services achieve agreed and expected performance To make new or changed services available for use To move new or changed components to live environments To set clear business-based targets for service performance

Question was not answered

27. Which is a service request?

Requesting a workaround for an issue Requesting information about how to create a document Requesting an enhancement to an application Requesting investigation of a degraded service

Question was not answered

28. Identify the missing word in the following sentence.
The purpose of the supplier management practice is to
ensure that the organization’s suppliers and their [?]
are managed appropriately to support the seamless
provision of quality products and services.

costs users value performances

Question was not answered

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