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IAHSS (FULL STUDY GUIDE)
QUESTIONS WITH 100% CORRECT AND VERIFIED ANSWERS
"Security uses senior management's endorsement to build what kind of program? A. Strong and effective. B. A program that works in a small part of the facility. C. Generally effective.
D. Strong and simple. - CORRECT ANSWER A. Strong and effective."
"How should friendships and inter-personal relationships between security officers and staff members from other departments be treated? A. Discouraged. B. Encouraged. C. Encouraged but monitored.
D. Encouraged, but security staff educated about ethics and avoiding favoritism. - CORRECT
ANSWER D. Encouraged, but security staff educated about ethics and avoiding favoritism."
"Which of the following allows a department to assess its cost-effectiveness within an organization? A. Crime analysis. B. Risk assessments. C. Bench-marking.
D. Evaluation surveys. - CORRECT ANSWER C. Bench-marking."
"In the patient- and family-centered care philosophy, who determines which individuals are part of the patient's family? A. Patient's parents or legal guardians. B. Nursing staff. C. Attending physician.
D. The patient, provided he or she is developmentally mature and competent to do so. -
CORRECT ANSWER D. The patient, provided he or she is developmentally mature and
competent to do so." "Which of the following is NOT one of the three powerful, personal reasons to provide great customer service? A. More job satisfaction. B. Less stress and hassle. C. Trying to impress your supervisor.
D. More job success. - CORRECT ANSWER C. Trying to impress your supervisor."
"Which of the following describes the main objective of good customer service? A. To make the customer walk away with a positive feeling. B. To help the customer see that someone tried, even though though the customer,s wants were not met. C. To make the customer think no one cares about the concern raised by the customer.
D. To help the customer walk away with a neutral feeling. - CORRECT ANSWER A. To make
the customer walk away with a positive feeling." "Which of the following is the definition of a customer? A. External paying customer. B. Internal customer. C. Non-paying external customer.
D. Anyone with whom you interact. - CORRECT ANSWER D. Anyone with whom you
interact." "Which of the following is NOT a common technique to use while providing good customer service. A. Acknowledge the customer's needs. B. Use inappropriate body language. C. Provide alternatives.
D. Say thank you. - CORRECT ANSWER B. Use inappropriate body language."
"The Joint Commission requires that risk assessments be conducted how often? A. Every two years. B. Every six months. C. Every year.
D. Monthly. - CORRECT ANSWER C. Every year."
"Which of the following is NOT a true statement? A. Team building encourages employee involvement in planning, problem solving, and decision making within the organization. B. Team building promotes a better understanding of decisions. C. Team building rarely contributes to support for ownership of decisions, processes, and changes.
D. Active participation on teams can engage employees. - CORRECT ANSWER C. Team
building rarely contributes to support for ownership of decisions, processes, and changes." "Which is the most common patrol approach? A. Inconspicuous. B. Routine.
D. American Society of Healthcare Engineers. (ASHE). - CORRECT ANSWER A. The Joint
Commission." "Generally, a security officer does what during a robbery? A. Confronts the criminal. B. Observes and reports. C. Enters the area with the police.
D. Leaves the area unattended. - CORRECT ANSWER B. Observes and reports."
"Which of the following is NOT a disadvantage of a protective vest? A. Relative short life. B. Expense. C. Discomfort and restrictiveness.
D. Avoiding or minimizing injury. - CORRECT ANSWER D. Avoiding or minimizing injury."
"Which ofthe following items is NOT security equipment? A. Flashlight. B. Portable radio. C. Handcuffs.
D. CPR pocket mask. - CORRECT ANSWER D. CPR pocket mask."
"Which factor can contribute to behavior escalation in a patient? A. Short wait periods. B. Calm atmosphere. C. Food selection.
D. Attire. - CORRECT ANSWER C. Food selection."
"When speaking with a patient, visitor or staff member, you should always be mindful of what characteristics of your speech? A. Timing, velocity and character. B. Tenor, vibration, and cannon. C. Tone, variation, and cadence.
D. Tempo, variation and candor. - CORRECT ANSWER C. Tone, variation, and cadence."
"What is the key factor in tactical deployment? A. Availability of other officers. B. Waiting for supervisor. C. Control of distance.
D. Time. - CORRECT ANSWER C. Control of distance."
"During a contact, what is the general recommended distance between you and the individual.
A. 2 to 4 feet. B. 4 to 6 feet. C. 6 to 10 feet.
D. 10 feet or more. - CORRECT ANSWER B. 4 to 6 feet."
"What is your primary goal on using tactical evaluation? A. To determine where to approach a subject. B. To determine the legality of intervening between two people who are fighting. C. To determine if the design of a waiting room in conducive to security needs.
D. To determine the level of threat. - CORRECT ANSWER D. To determine the level of
threat." "Which of the following do the initials CPTED stand for? A. Crime prevention through environmental design. B. Crime prevention through experimental. Design. C. Campus prevention through environmental design.
D. Critical performance through environmental design. - CORRECT ANSWER A. Crime
prevention through environmental design." "What is the force continuum? A. The force applied by an officer to a subject to meet the continuing escalation of force. B. The force that officers use on non-compliant persons. C. A form used to report on incidents involving use of force.
D. None of the above. - CORRECT ANSWER A. The force applied by an officer to a subject to
meet the continuing escalation of force." "What is the overall goal in using any physical intervention? A. To cause pain to a subject refusing your directions. B. To pursue, seek compliance, or impede a subject. C. To stop people running from you.
D. To show fellow staff members you are effective at your job. - CORRECT ANSWER B. To
pursue, seek compliance, or impede a subject." "A security officer should carry a notebook for all of the following reasons except which one? A. To write down all the facts for an incident report. B. To keep a list of emergency telephone numbers. C. To note safety hazards.
D. To keep track of food orders. - CORRECT ANSWER D. To keep track of food orders."
"A warrant is issued by whom? A. A law enforcement officer.
D. Step-down unit. - CORRECT ANSWER A. Transition unit."
"Which of the following are examples of schedule II substances? A. Heroin, marijuana, methadone. B. Morphine, cocaine, methadone. C. Codeine, Vicodin, Oxycontin.
D. Darvon, Valium, Xanax. - CORRECT ANSWER B. Morphine, cocaine, methadone."
"Which of the following staff may enter the compounding area in a pharmacy? A. Housekeeping. B. Licensed pharmacist. C. Pharmacy secretary.
D. Pharmacy technician. - CORRECT ANSWER B. Licensed pharmacist."
"Which of the following defines over-the-counter medications? A. Anything that one can inject, inhale, or absorb into the body that is designed to improve a condition. B. Remedies or cures. C. Do not require a prescription and are generally displayed on the consumer side of the pharmacy counter.
D. Controlled substances. - CORRECT ANSWER C. Do not require a prescription and are
generally displayed on the consumer side of the pharmacy counter." "Which of the following is NOT true about video surveillance? A. Should be recorded at all times. B. Should be fully functional at all times. C. Dummy cameras are accepted methods of surveillance.
D. Should be monitored if possible. - CORRECT ANSWER C. Dummy cameras are accepted
methods of surveillance." "In which year was the Controlled Substances Act (CSA) enacted? A. 1970. B. 1972. C. 1968.
D. 1984. - CORRECT ANSWER A. 1970."
"Which statement best describes the ways to secure the medical records department? A. Keep the doors locked. B. Require all medical records to be signed out. C. Only allow physicians to access the department. D. Use one of the following access control systems:
Lock and key, combination locks, badge readers with access cards, bio-metrics. - CORRECT
ANSWER D. Use one of the following access control systems:
Lock and key, combination locks, badge readers with access cards, bio-metrics." "Who needs to be trained about the facility's system for protecting children from abduction? A. Mothers, husbands, significant others, and family. B. Nursing on affected units. C. Security. D. All facility employees
E. all of the above. - CORRECT ANSWER E. all of the above."
"Which standard of the Occupational Safety and Healthcare Administration (OSHA) directly affects healthcare? A. Hearing protection. B. Hazard communication. C. Electrical safety.
D. Fire safety. - CORRECT ANSWER B. Hazard communication."
"An MSDS is what? A. A Material Safety Definition Sheet. B. A Material situation Definition System. C. A Material Safety Data Sheet.
D. A Material System Data Sheet. - CORRECT ANSWER C. A Material Safety Data Sheet."
"Which agency publishes the Life Safety Code? A. Occupational Safety and Health Administration (OSHA) B. The Joint Commission. C. Environmental Protection Agency. (EPA).
D. National Fire Protection Association (NFPA). - CORRECT ANSWER D. National Fire
Protection Association (NFPA)." "Which of the following is NOT a recommended method of building a good relationship with law enforcement? A. Demonstrating a professional approach. B. Allowing entry into a crime scene. C. Preparing complete and accurate documentation.
"According to statistics published by the National Association of Security Companies, how many states have NO regulations for security officers? a. Twelve b. Ten c. Five
d. Eight - CORRECT ANSWER b. Ten"
"Which organization requires the hospital to train forensic staff? a. Occupational Safety and Health Administration (OSHA) b. Environmental Protection Agency (EPA) c. The Joint Commission (TJC)
d.National Fire and Protection Association (NFPA) - CORRECT ANSWER c. The Joint
Commission (TJC)" "The Joint Commission Environment of Care Standards addresses how many areas? a. Seven b. Six c. Four
d. Eight - CORRECT ANSWER a. Seven"
"Which of the following is the definition of an interview? a. Questioning a party whom the officer suspects of criminal involvement b. Questioning a party whom the officer has no reason to believe is a suspect c. Questioning a suspect under the circumstances wherein the suspect would feel under the control of the officer
d. Questioning family members of a suspect - CORRECT ANSWER b. Questioning a party
whom the officer has no reason to believe is a suspect" "Hostage situations have which of the following characteristics? a. Events with no predictable chronology b. People being held against their will c. Release contingent upon demands
d. Each of these - CORRECT ANSWER d. Each of these"
"What are the two key elements in civil disturbance planning? a. Planning and Preparation b. Planning and Response c. Preparation and Response
d. Preparation and Documentation - CORRECT ANSWER a. Planning and Preparation"
"How many room sweeps are suggested to properly conduct a bomb search?
a. 4 b. 5 c. 6
d. 7 - CORRECT ANSWER a. 4"
"Which of the following is NOT one of the seven signs of terrorism? a. Surveillance b. Communication c. Test of security
d. Acquiring supplies and assets - CORRECT ANSWER b. Communication"
"The fourth stage of a fire - after the incipient stage, smoldering stage, and the flame stage - is what? a. Heat stage b. Extinguished stage c. Burning stage
d. Fuel stage - CORRECT ANSWER a. Heat stage"
"The four phases in Emergency Management are: a. Funding, Mitigation, Recovery, Rescue b. Preparedness, Recovery, Mitigation, Rescue c. Recovery, Response, Mitigation, Safety
d. Mitigation, Preparedness, Response, Recovery - CORRECT ANSWER d. Mitigation,
Preparedness, Response, Recovery" "Which is the most common source of identity theft from healthcare facilities? a. Computer records b. Unattended purses and wallets c. Discarded paperwork
d. Hearing the information and copying it - CORRECT ANSWER b. Unattended purses and
wallets" "Which of the following defines vulnerability? a. The act of being physically wounded b. Something with the potential to be physically wounded or open to attack or damage c. Possibility of a loss
d. The act of being attacked - CORRECT ANSWER b. Something with the potential to be
physically wounded or open to attack or damage" "Which of the following is a physical environment consideration, as defined by the Joint Commission?
"Who should handle any demonstrator action on public sidewalks or streets? a. Administration b. Security c. Facility personnel
d. Local law enforcement - CORRECT ANSWER d. Local law enforcement"
"During a disturbance, which of these is a critical action to be taken by the facility? a. Control access and validate all entering the building as necessary b. Lock all doors so no one can leave or enter c. Allow free access to building as if business as usual
d. Validate those entering the building only - CORRECT ANSWER a. Control access and
validate all entering the building as necessary" "Which of these is an example of an internal event that could affect your medical center? a. Loss of electricity b. Major vehicle accident c. Severe weather
d. Wild land fires - CORRECT ANSWER a. Loss of electricity"
"Which of these is NOT a community planning partner regarding the healthcare organization's emergency program? a. Health department b. Sheriff's office c. Local fire department
d. Local TV station - CORRECT ANSWER d. Local TV station"
"Which of these does The Joint Commission deem a critical area of the emergency management plan? a. Communication b. Food c. Mortuary
d. Decontamination - CORRECT ANSWER a. Communication"
"Which of these are required in exercising the organization's emergency management plan? a. Monthly testing b. Two exercises yearly c. An exercise with actual patients
d. An exercise using a medical evacuation helicopter - CORRECT ANSWER b. Two exercises
yearly" "Which of these is an operational function of security officers during emergency situations? a. Patient treatment
b. Crowd control c. Spokesperson to the media
d. Initiation of facility evacuation - CORRECT ANSWER b. Crowd control"
"Which of the following categories is NOT part of a bomb threat plan? a. Establishing authority b. Searching for the bomb c. Pretension
d. Receiving the threat - CORRECT ANSWER c. Pretension"
"What is the most common delivery of a bomb threat? a. Called into the media b. By phone at the facility c. By email at the facility
d. Delivered in person to the facility - CORRECT ANSWER b. By phone at the facility"
"Which of the following is NOT a question on the Telephone Bomb Threat Checklist? a. What does the bomb look like? b. Where is the bomb? c. What is your name?
d. How old are you? - CORRECT ANSWER d. How old are you?"
"What is the recommended distance to evacuate in case of a bomb threat? a. Radius of 100 to 200 feet b. Radius of 200 to 300 feet c. Radius of 300 to 600 feet
d. Radius of 500 to 1000 feet - CORRECT ANSWER d. Radius of 500 to 1000 feet"
"Which of the following is NOT a reason terrorists use suicide bombers? a. Lack of an outfitted army b. Final way to have their views hears c. Most successful way of inflicting damage
d. Affects the least people - CORRECT ANSWER d. Affects the least people"
"Which of the following prohibits the unlawful use of force and violence against persons or property to intimidate or coerce a government? a. US Code of Federal Regulations b. Occupational Safety and Health Administration c. The Joint Commission
d. US Department of Homeland Security - CORRECT ANSWER a. US Code of Federal
Regulations"
d. Unity of command - CORRECT ANSWER b. Rigid, fixed use of personnel"
"Which of the following is NOT a common type of identity theft? a. Theft of personal items b. Social engineering c. Cyber crime
d. False identity - CORRECT ANSWER d. False identity"
"Which of the following describes when the criminal uses the victim's personal information to create or open new financial accounts in the victim's name? a. Account hijacking b. Credit card fraud c. Database hacking
d. Computer viruses - CORRECT ANSWER a. Account hijacking"
"What is the best way to deter identity theft? a. Duplicate information sources b. No photocopying of information c. Preventative education
d. Not using credit cards - CORRECT ANSWER c. Preventative education"
"What is the number one factor in determining if the security force should be armed with firearms? a. A needs assessment b. The type of weapon c. Which state your facility is in
d. How large a staff in the security force - CORRECT ANSWER a. A needs assessment"
"Which of the following describes the outer zone in the theory of protection? a. Generally, the boundary of the property b. Footprint of the actual structure c. Inside the structure
d. Footprint of the inside of the structure - CORRECT ANSWER a. Generally, the boundary
of the property" "Which of the following describes the basic functions of lock sets? a. Manual, Office, Classroom, Storage, Passage b. Classroom, Electronic, Storage, Privacy, Passage c. Office, Classroom, Storage, Privacy, Passage
d. Keyless, Office, Storage, Privacy, Passage - CORRECT ANSWER c. Office, Classroom,
Storage, Privacy, Passage"
"Which of the following greatly improves the effectiveness of an access control system? a. Signage b. Magnetic locks c. Magnetic swipe cards
d. Fences - CORRECT ANSWER a. Signage"
"Which of the following describes the middle zone in the theory of protection? a. Generally, the boundary of the property b. Footprint of the actual structure c. Inside the structure
d. Footprint of the inside of the structure - CORRECT ANSWER b. Footprint of the actual
structure" "Which of the following describes the inner zone in the theory of protection? a. Generally, the boundary of the property b. Footprint of the actual structure c. Footprint of the inside of the structure
d. Inside the structure that is being protected - CORRECT ANSWER d. Inside the structure
that is being protected" "Which of the following is NOT an appropriate response to a disturbance? a. Call for medical, security backup, or police assistance, if required b. Observe or identify the person(s) causing the disturbance, and provide area and crowd control c. Step up to the person(s)
d. Notify your supervisor or appropriate facility personnel per policy - CORRECT ANSWER
c. Step up to the person(s)" "Which of the following are examples of schedule I substances? a. Morphine, Cocaine, Methadone b. Heroin, LSD, Marijuana, Methaqualone c. Cough meds (w/Codine), diarrhea meds (w/atropine)
d. Darvon, Valium, Xanax - CORRECT ANSWER b. Heroin, LSD, Marijuana, Methaqualone"
"Which of the following are examples of schedule II substances? a. Codeine, Vicodin, OxyContin b. Heroin, LSD, Marijuana, Methaqualone b. Morphine, Cocaine, Methadone
d. Tylenol, Aspirin, Xanax - CORRECT ANSWER d. Morphine, Cocaine, Methadone"
"Which of the following are examples of schedule III substances? a. Heroin, LSD, Marijuana, Methaqualone
"The act of a patient using someone else's information to fraudulently obtain medical services is called what? A. Medication-seeking patient B. Suspicious activity C. Identification hijacking
D. Medical identity theft - CORRECT ANSWER D. Medical identity theft"
"True or False: Escorts for valuables and cash should be at the same time each day and should follow the same route through the facility. A. True
B. False - CORRECT ANSWER B. False"
"Which of the following is NOT a function security provides for the business office/ financial services area? A. Patrol B. Customer relations C. Refunding payment
D. Investigations - CORRECT ANSWER C. Refunding payment"
"A security threat to the facility usually involves which sources? A. Internal and External B. Organized groups C. Only internal
D. Only external - CORRECT ANSWER A. Internal and External"
"Theft of film for its silver content is a risk for which department? A. Plant Services B. Housekeeping C. Radiology
D. Laboratory - CORRECT ANSWER C. Radiology"
"Employees of which department are found all over the facility and often unlock all the doors to the department they are working in at the time? A. Radiology B. Materials management C. Bio-medical engineering
D. Housekeeping - CORRECT ANSWER D. Housekeeping"
"Which of the following is NOT an important risk measurement tool? A. Security inspections and surveys B. Security patrol and incident reports
C. Law enforcement crime statistic reports and analyses
D. Irregular patrols by untrained personnel - CORRECT ANSWER D. Irregular patrols by
untrained personnel" "Which of the following is NOT a common type of physical barrier? A. Walls B. Fencing C. Chains
D. Lighting - CORRECT ANSWER D. Lighting"
"What is the most important piece of equipment a security officer carries? A. Handcuffs B. Baton C. Two-way radio
D. Keys - CORRECT ANSWER C. Two-way radio"
"Which of the following is the traditional style of uniform? A. Business casual B. Polo shirt and slacks C. Suits
D. Military or police - CORRECT ANSWER D. Military or police"
"Which agency governs radio transmissions? A. Federal Communications Commission (FCC) B. The Joint Commission (TJC) C. Environmental Protection Agency (EPA)
D. International Association for Healthcare Security and Safety (IAHSS) - CORRECT
ANSWER A. Federal Communications Commission (FCC)"
"Medical identity theft, in which a criminal uses another's identity to receive treatment, can result in what? A. Medical costs charged to the identity theft victim, who did not receive the treatment B. Potential insurance issues for the person whose personal information was used C. A potentially dangerous situation by creation of a "stealth" patient with conflicting information
D. All of the above - CORRECT ANSWER D. All of the above"
"The Job Action Sheet, or job description, is the key to the Incident Command System's scalability and ease of use. Which of the following does the Job Action Sheet NOT tell responding personnel? A. What they are going to do B. When they are going to do it
