Download IAHSS Basic Officer Certification: Questions and Answers and more Exams Public Health in PDF only on Docsity!
IAHSS BASIC OFFICER CERTIFICATION QUESTIONS
AND VERIFIED ANSWERS
"Being able to operate properly security equipment is? - CORRECT ANSWER Of utmost importance
to day-to-day operations" "When police request to locate an employee they wish to question or serve with warrant, security should?
CORRECT ANSWER Summon the employee to a private area and notify administration"
"Which of the following are considered the two major roles of a security officer in preventing workplace
violence? - CORRECT ANSWER Deterrence and emergency response"
"On routine patrol you find an unattended drug chart with the keys in the lock. You should first? -
CORRECT ANSWER Notify the Nursing Supervisor"
"A two-way radio is? - CORRECT ANSWER The most important item of equipment an officer
carries"
"One of the reasons healthcare organizations have put more emphasis on public relations is? -
CORRECT ANSWER Escalating healthcare costs combined with reductions in government funding"
"The cost-effectiveness of the security functions and the justification of its expenses can be demonstrated
through? - CORRECT ANSWER Bench-marking"
"The loss of "deemed status" could stop reimbursement of revenue from the? - CORRECT ANSWER
Centers for Medicare and Medicaid Services"
"Which of the following is NOT a reason healthcare organizations need security services? - CORRECT
ANSWER Governmental regulations"
"A risk is? - CORRECT ANSWER The possibility of a loss"
"Which of the following is NOT a key attribute of one's observation skills? - CORRECT ANSWER
Questioning instincts"
"Which does NOT typically contribute to behavior in stressful situations? - CORRECT ANSWER
Age"
"___________________________, both inside and outside the facility, may help deter a person interested in
placing a bomb. - CORRECT ANSWER Proper lighting"
"What is the definition of crowd control? - CORRECT ANSWER Techniques used to address
unlawful public assemblies" "Which of the following is NOT a cost effective way to improve the physical environment to make it safer?
CORRECT ANSWER Installing parking lot gate arms"
"Relatively rare forms of terrorism are? - CORRECT ANSWER Nuclear, biological, chemical"
"Facts captured in a security officer's notebook should be? - CORRECT ANSWER Accurate and
complete"
"The two best ways to have a customer experience a positive feeling after an encounter is through? -
CORRECT ANSWER Verbal and non-verbal communication"
"A job action sheet is a/an? - CORRECT ANSWER Job description"
"Which of the following typical events is NOT something an officer would be asked to investigate? -
CORRECT ANSWER Medication error"
"The four areas in a healthcare organization most susceptible to hostage taking are? - CORRECT
ANSWER Obstetrics, Emergency Department, Pharmacy, and Administration"
"Which is NOT an example of an ancillary service? - CORRECT ANSWER Finance"
"Bed control means? - CORRECT ANSWER Initial assignments and subsequent transfer of a
patient"
"Each of the following is a basic step in responding to a bomb threat EXCEPT? - CORRECT ANSWER
Keeping the media informed" "According to C. J. Hetherington of the Navel Postgraduate School, private security officers are "essential to
the efforts of the Department of Homeland Security" to employ what two strategies? - CORRECT
ANSWER First responder and first coordinator"
"While providing security services in a healthcare setting, an officer must always be alert of the potential
for? - CORRECT ANSWER Aggressive or violent behavior"
"Guidelines for Preventing Workplace Violence for Healthcare and Social Services workers are published
by? - CORRECT ANSWER OSHA"
"An identity theft deliberately assumes another person's identity to? - CORRECT ANSWER Commit
acts of fraud"
"The term "recipe" from the original Latin, then abbreviated, is what we now know as? - CORRECT
ANSWER RX"
"A baton should be issued and used for? - CORRECT ANSWER Defensive purposes"
"Which of the following reasons explains why an attorney for the plaintiff would appreciate a delay in
litigation? - CORRECT ANSWER Memories fade"
"When you encounter a police officer who acts unprofessionally, you should? - CORRECT ANSWER
Resist the urge to verbally retaliate"
"Which of the following BEST defines "customer?" - CORRECT ANSWER Anyone with whom you
interact"
"The liaison officer assists the incident commander by? - CORRECT ANSWER Serving as the point
of contact for agency representatives who are helping support the operation" "In a _____________________________ scam, thieves gain personal information about a victim by pretending to
be a legitimate business. - CORRECT ANSWER Social engineering"
"Medical data for a specific patient is known by each of the following names EXCEPT? - CORRECT
ANSWER Services rendered data"
"Surveys of law enforcement and security agencies reveal both sides believe? - CORRECT ANSWER
They could do more to encourage a positive working relationship"
"Which of the following is true of a leading question? - CORRECT ANSWER Hints at what the
answer is"
"Stop signs, stop lanes, and traffic lights in parking lots are intended to? - CORRECT ANSWER
Control Traffic"
"Which of the following does community-oriented patrolling improve? - CORRECT ANSWER
Officer visibility and accountability"
"What is NOT a typical reason why crowd would gather in a healthcare environment? - CORRECT
ANSWER Rock Concert"
"What does the acronym HICS refer to? - CORRECT ANSWER Hospital Incident Command System"
"An image risk involves damage or loss of a/an________________________________________________ reputation. -
CORRECT ANSWER Organization's"
"When an employee is terminated, the security officer may be asked to be present or nearby and? -
CORRECT ANSWER Escort the employee off the premises"
"Before unloading, handling, or transferring injured persons, security officers should first be? -
CORRECT ANSWER Trained"
"Which one of the following is NOT one of the four "C's" of a security report? - CORRECT ANSWER
Candid"
"One of the situation-specific factors to consider during the response to an actual disturbance is the? -
CORRECT ANSWER Number of individuals involved"
"Potential terrorists may be detected by profiling their? - CORRECT ANSWER Behavior"
"Which of the following is a proprietary healthcare classification? - CORRECT ANSWER Investor-
owned and considered for profit" "The Occupational Safety and Health Administration (OSHA) is a regulatory agency of which government
department? - CORRECT ANSWER Labor"
"A team needs clearly defined___________________________________________________________ to be successful. -
CORRECT ANSWER Purpose and goals"
"Of the basic report styles, the MOST popular in the healthcare security field is? - CORRECT
ANSWER Narrative and check-off style"
"Handcuffs keep people from injuring? - CORRECT ANSWER Themselves and others"
"In preparation for the trail an officer's field notes should be all of the following EXCEPT? - CORRECT
ANSWER Long and very detailed"
"The third stage of a fire is? - CORRECT ANSWER Flame"
"Hospitals can help protect medical records employees by implementing all of the following EXCEPT? -
CORRECT ANSWER Replacing key locks with card readers"
"The letter C in the acronym RACE means? - CORRECT ANSWER Contain"
"The most common areas a missing patient will turn up at are? - CORRECT ANSWER Cafeterias and
entrance doors" "The fire triangle represents the combination of______________________ elements that must be present for a
fire to exist? - CORRECT ANSWER Three"
"Two of the federal regulations and standards that every healthcare security officer should be aware of are
____________________________________ and ____________________________________________. - CORRECT
ANSWER OSHA and HIPPA"
"There have been __________ documented cases of infant abductions from 1983 to June 2014 - CORRECT
ANSWER 132"
"Which of the following is NOT typically found in a patient's medical records? - CORRECT ANSWER
Salary"
"An action NOT common to potential infant abduction is? - CORRECT ANSWER Previous conflict
with mother about infant's care"
"Security must be familiar with each? - CORRECT ANSWER Special security procedures"
"Healthcare employees should be familiar with what two provisions of the HIPAA law? - CORRECT
ANSWER Privacy and security rules"
"A good report writer has three attributes represented by the letters ASK, the skills are? - CORRECT
ANSWER Attitude, skills, and knowledge"
"Which of the following is NOT considered an abusive technique when interrogating a suspect? -
CORRECT ANSWER Giving Miranda warnings"
"The profile of a typical infant abductor includes the following characteristics EXCEPT? - CORRECT
ANSWER Have a criminal history"
"Which of the following is NOT a standard procedure with video cameras? - CORRECT ANSWER
Use of dummy cameras"
"The following are big advantages for team building in a healthcare organization EXCEPT? - CORRECT
ANSWER Creating opportunities for unique departments and processes within the organization"
"Healthcare security departments derive their missions for the? - CORRECT ANSWER Goals of the
institution"
"The facility is responsible for the safeguarding Personal Health information? - CORRECT ANSWER
At all times"
"The information System department is the backbone of the healthcare organization's - CORRECT
ANSWER Information Systems Department"
"According to the U. S. Drug Enforcement Administration, prescription drug abuse represents
approximately________of the overall drug problem in the US. - CORRECT ANSWER 30%"
"The _______________________________________________________________ requires employers to keep workplaces
free from recognized hazards likely to cause death or serious physical harm. - CORRECT ANSWER
Occupational Safety and Health Administration"
"Ethical behavior is doing what is? - CORRECT ANSWER Right, just and fair"
"Criminal law is intended to? - CORRECT ANSWER Prevent harm to society"
"Who must a security department rely on to be its eyes and ears? - CORRECT ANSWER Customers"
"Damages awarded by the court to cover the plaintiffs actual losses are called? - CORRECT ANSWER
Compensatory damages"
"The four phase of Emergency Management are: - CORRECT ANSWER Mitigation, preparedness,
response, and recovery"
"A private citizen may usually make a felony arrest if? - CORRECT ANSWER The felony has been
committed in his/her presence"
"Special patrol considerations are needed for all of the following EXCEPT? - CORRECT ANSWER
Employee's personal offices"
"Inventory your keys and access cards? - CORRECT ANSWER At the beginning of each shift"
"The safety officer - CORRECT ANSWER Is responsible for ensuring the safety of all incident
personnel"
"Each of the following groups conducts inspections related to fire hazards EXCEPT? - CORRECT
ANSWER National Fire Prevention Association"
"The mission of the Centers of Disease Control and Prevention includes? - CORRECT ANSWER
Protecting American from health, safety, and security threats"
"The Joint Commission views the Safety Management plan as the? - CORRECT ANSWER
Foundation of the organization's safety program" "Security officers and departments reports may be used to identify trends and support________________-
range planning. - CORRECT ANSWER Long"
"Drug diversion is a - CORRECT ANSWER Type of theft"
"The consequence of a child abduction to a hospital would include all of the following EXCEPT? -
CORRECT ANSWER Litigation"
"Mitigation is simply taking steps to reduce or eliminate losses from? - CORRECT ANSWER
Unanticipated events"
"The type of vehicle used by security is determined by? - CORRECT ANSWER The type of patrol to
be conducted"
"The extreme form of managed care is called? - CORRECT ANSWER Capitation"
"The Joint Commission's mission includes? - CORRECT ANSWER Continuously improving the
safety and quality of care provided to the public" "The process by which questionnaires are provided to staff, visitors, and patients for feedback is often
referred to as? - CORRECT ANSWER Evaluation surveys"
"Officer and security department reports have several administrative uses including? - CORRECT
ANSWER Gaining and keeping accreditation"
"As a healthcare security officer, you have the responsibility to protect staff, patients, and visitors but NOT
to? - CORRECT ANSWER Be foolhardy when called to potentially violent situation"
"The Joint Commission standards require that risk assessments to be done? - CORRECT ANSWER
Twice per year" "The responsibility to issue permits, monitor, and enforce compliance with environmental laws is
delegated to state by the? - CORRECT ANSWER Environmental Protection Agency"
"Which of the following is NOT a stage of team development? - CORRECT ANSWER Conforming"
"In what industry does the highest percentage of assaults occur? - CORRECT ANSWER Healthcare
and related industries"
"Patrol provides a security officer an opportunity to do all of the following EXCEPT? - CORRECT
ANSWER Gain favor with their supervisor"
"As needed, the incident commander adds levels to the organization below the section, including? -
CORRECT ANSWER Branches, divisions/groups, and units/single resources"
"Which of the following is not a proper technique to use when providing good customer services? -
CORRECT ANSWER Looking at your watch every few minutes"
"Indicators of terrorist attack may? - CORRECT ANSWER Occur months or even years apart"
"Each of the following are benefits derived from a workplace violence prevention program EXCEPT? -
CORRECT ANSWER The frequency and/or severity of incidents prevented can be counted"
"General staff functions are organized into the these sections: operations, planning,
finance/administration, and? - CORRECT ANSWER Logistics"
"Which is NOT recommended in the National Center for Missing and Exploited Children guidelines for
preventing infant abduction or switching? - CORRECT ANSWER Place a small tattoos on the bottom
of the infant's foot"
"Security officers are part of the? - CORRECT ANSWER Physical security control system"
"A nursing home is a setting for? - CORRECT ANSWER Custodial care"
"All of the following are common risk factors for workplace violence in the healthcare setting EXCEPT? -
CORRECT ANSWER Restricted movement of the public"
"All of the following on-site security activities can help assist local law enforcement EXCEPT? -
CORRECT ANSWER Issuing employee ID badges"
"Terrorists often survey the intended target to determine the? - CORRECT ANSWER Strengths,
weakness, and number of personnel that may respond to an incident" "Which is NOT a physical security measure that pharmacies may use to protect and control prescription
drugs? - CORRECT ANSWER Calibrating machine"
"One of the reason employees often hesitate to share information concerning domestic violence with their
employer is? - CORRECT ANSWER Embarrassment"
"The key to successfully managing an aggressive or violent demonstration is? - CORRECT ANSWER
Develop an effective written response plan"
"For hazards that not specifically address by a particular OSHA standard, OSHA may rely upon the? -
CORRECT ANSWER General duty clause"
"Recognizing a vulnerability helps the security department prevent or? - CORRECT ANSWER
Predict the actually occurrence"
"An analysis of trends can assist an organization in workplace violence identification by determining? -
CORRECT ANSWER When and where workplace violence is most likely to occur"
"The two Homeland Security Presidential Directives are _________________________________________ and
________________________________________________ - CORRECT ANSWER Management of Domestic
Incidents and National Preparedness"
"In terms of privacy for hospitalized patients, which of these statements are NOT true? - CORRECT
ANSWER knocking on a patients door is necessary"
"A security officer can reduce risk by - CORRECT ANSWER Making unscheduled patrols of parking
areas"
"Try to conduct an interview in a private area to? - CORRECT ANSWER Reduce distractions and
protect confidentiality"
"Which of the following is NOT a security risk associated with forensic patients? - CORRECT
ANSWER Medication"
"In terms of security, the Food and Nutrition department is one of the
______________________________________________________________________ area in a healthcare facility -
CORRECT ANSWER Most vulnerable"
"You can provide better customer service by allowing an angry customer to? - CORRECT ANSWER
Vent"
"Which is NOT true? - CORRECT ANSWER Volunteers are not assigned to specific areas"
"Registration under an alias is typically reserved for - CORRECT ANSWER VIP, celebrity, or
controversial person" "The Emergency Medical Treatment and Active labor Act requires Medicare participating hospital to
provide? - CORRECT ANSWER Medical screening for emergency condition"
"Which of the following is NOT considered a public relations tool? - CORRECT ANSWER Vehicle
barricade"
"The NFPA-101 standard is commonly known as the? - CORRECT ANSWER Life Safety Code"
"Which of the following is NOT a basic step in report writing? - CORRECT ANSWER Distribute
information" "Felony crimes committed against either property or persons are governed under which of the following
laws? - CORRECT ANSWER Criminal"
"When does the risk of violence or outbursts by patients or visitors increase? - CORRECT ANSWER
When attempts are made to set limits"
"What is an important part of the security officer's duties when a crime has been committed? -
CORRECT ANSWER Personal interviews and investigations"
"What is the first step you should take when arriving at an event scene? - CORRECT ANSWER
Perform a protective sweep"
"What is the most common type of pharmacy within a healthcare facility? - CORRECT ANSWER
Inpatient"
"When interviewing a victim, what should be offered first? - CORRECT ANSWER Medical
Attention"
"The video surveillance system allows the security department to monitor multiple areas with? -
CORRECT ANSWER A minimum of personnel"
"What should be done when a written threat is received by mail? - CORRECT ANSWER Save all the
packaging material"
"Badges of staff allowed access to the infants are often? - CORRECT ANSWER Colored Coded"
"Signs in parking areas should be posted, visible, and appropriate for? - CORRECT ANSWER
Handicapped access"
"Usually citizen's protests are about? - CORRECT ANSWER Social or political"
"What ability or skill is most likely to achieve success in a potentially violent situation? - CORRECT
ANSWER De-escalation"
"Which BEST describes the six fundamental answers all investigations seek? - CORRECT ANSWER
Who, What, When, Where, Why, How"
"A person may be assigned one or several job action sheet assignments depending on? - CORRECT
ANSWER The scale of the incident"
"All computers in the entire hospital are linked through? - CORRECT ANSWER Information
systems"
"The security officer's notebook contains? - CORRECT ANSWER Observations and facts"
"The individual right to come together with others to express , promote, pursue, and defend common
interests refers to? - CORRECT ANSWER Freedom of assembly"
"The incipient stage of a fire produces - CORRECT ANSWER Tiny, combustible particles"
"How many critical areas must an organization's Emergency Plan address? - CORRECT ANSWER
Six" "When a search of an employee's locker has been authorized, it should be conducted in the presence of the
employee and a member of? - CORRECT ANSWER Human Resources"
"A not-for-profit healthcare organization does NOT generally? - CORRECT ANSWER Pay Federal or
State taxes"
"Civil law is intended to? - CORRECT ANSWER Govern the acts of private parties"
"When conduction a two-person room search for a bomb, first? - CORRECT ANSWER Move to
opposite sides of the room"
"What three critical skills can aid a security officer in de-escalating behavior? - CORRECT ANSWER
Listening, empathy, and collaboration"
"A security officer interacts MOST often with? - CORRECT ANSWER Employees"
"Identity theft is? - CORRECT ANSWER Illegally impersonating another"
"The Joint Commission's standards that relate to security are found in the accreditation manual's chapters
entitled? - CORRECT ANSWER Environment of Care"
"A criminal's modus operandi is their? - CORRECT ANSWER Method"
"Which of the following is NOT true of civil law? - CORRECT ANSWER These offenses can be
categorized as code violations, misdemeanors, and felonies" "Who has the PRIMARY responsibility for protecting the defendant's constitutional rights to due process
and fair trial? - CORRECT ANSWER Defense attorney"
"What potential biological hazard in healthcare facilities is regulated by OSHA? - CORRECT
ANSWER Blood-borne pathogens"
"All of the following are tools used by a security officer for effective security officer for effective security
monitoring and planning EXCEPT? - CORRECT ANSWER Time and attendance"
"Physical security controls can be? - CORRECT ANSWER Natural, man-made, or both"
"The Magnetic Resonance imaging area is divided into ____________ zones. - CORRECT ANSWER
Four"
"Which is not a typical way that caregivers try to divert drugs? - CORRECT ANSWER
Recompounding"
"Pertinent information about hazardous material is provided by the manufacturer on a? - CORRECT
ANSWER Safety Data Sheet (formerly Material Safety Data Sheet)"
"A security officer on patrol should? - CORRECT ANSWER Let employees know that they are in the
area"
"Which of the following is NOT one of the key elements of officer conduct during crowd control? -
CORRECT ANSWER Use escape routes"
"The term to describe the relationship between unions and the facility's management is referred to as? -
CORRECT ANSWER Labor relations"
"One of the reason that The Joint Commission began conducting unannounced survey visit in January of
2006 was to? - CORRECT ANSWER Help focus on providing safe, high-quality care at all times"
"Key functions of security personnel at the onset of a disaster or emergency may includes setting the tone
by? - CORRECT ANSWER Displaying calm, remaining confident, and providing leadership"
"A team is defined as a ____________________________________________________________ associated in a work or
activity. - CORRECT ANSWER Number of people"
"Which of the following is NOT on the checklist used by security officers to build their public relation
skills? - CORRECT ANSWER Short and to the point communication style"
"Which of the following tools/tips for writing reports should NOT be used? - CORRECT ANSWER
Use a pencil"
"Several laws, bills and presidential directives define terrorism including the? - CORRECT ANSWER
US Code of Federal Regulations" "The Hospital Incident Command System provides a scalable plan to provide only the necessary number of
responders and manager an incident by its ability to be? - CORRECT ANSWER Expanded and
contracted" "The statutes of limitations vary among states but security incident reports should generally be kept for?
CORRECT ANSWER Five to Seven Years"
"The IAHSS Code of Ethics helps? - CORRECT ANSWER Guild healthcare security personnel"
"Picketers may legally? - CORRECT ANSWER Carry signs and protest to publicize their issues"
"Training in workplace violence prevention has which two goals? - CORRECT ANSWER
Communicating the organization's philosophy and preparing staff to respond safely"
"The inability to perform one or more normal healthcare facility functions is a/an? - CORRECT
ANSWER Loss of business risk"
"The compounding area of a healthcare pharmacy? - CORRECT ANSWER Has no access without a
licensed pharmacist present"
"The intent of a visitor pass system is to? - CORRECT ANSWER Identify authorized visitors to the
facility"
"An example of a community planner partner is? - CORRECT ANSWER Local coroner"
"During a search for a bomb, two-way communication can be accomplished using? - CORRECT
ANSWER The existing telephone system and runners"
"The two difficulties of conducting a group interview are? - CORRECT ANSWER Tracking who said
what and witnesses changing their answer based on what others say"
"Personal Protection Equipment includes? - CORRECT ANSWER CPR pocket mask, gloves, and
eye/mouth protection"
"The MOST common type of patrols are? - CORRECT ANSWER Foot patrols"
"The relationship between security and ___________________________________ is the most complex. -
CORRECT ANSWER Staff"
"Since 2005, several suspicious incidents have occurred in hospitals that could be linked to terrorism,
including? - CORRECT ANSWER Posing as a surveyor for The Joint Commission"
"Conditions observed while on patrol such as lights out, unsafe conditions, or license numbers of
suspicious vehicles are considered___________________________________ notes. - CORRECT ANSWER
Operation"
"The primary responsibilities for the business offices are? - CORRECT ANSWER Admitting patients
and collecting payments"
"Generally, who is the largest group of drug diverters? - CORRECT ANSWER Medical doctors"
"Whenever a civil disturbance moves within the healthcare facility, strong consideration should be given
to protect what vulnerable areas from potential vandalism? - CORRECT ANSWER Security -
sensitives"
"Which is NOT a sanction for Constitutional, Civil Rights, and Criminal Violations? - CORRECT
ANSWER Summary citation"
"In a bomb situation, all windows and doors should be? - CORRECT ANSWER Opened"
"The Emergency Management phase that concentrates upon activities to continue operations and provide
lifesaving services is known as the? - CORRECT ANSWER Response Phase"
"Which of the following groups is NOT considered one of the different types of workers one might find in a
healthcare facility? - CORRECT ANSWER Customers"
"If a non-sworn officer conducts an unreasonable search in violation of civil law, they may be civilly liable
for the tort of? - CORRECT ANSWER Invasion of privacy"
"The power to detain or arrest someone depends upon all of the following EXCEPT? - CORRECT
ANSWER The age of the suspect"
