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IAHSS BASIC CERTIFICATION 2025 QUESTIONS AND
VERIFIED ACCURATE ANSWERS
"Autopsy - CORRECT ANSWER Examination of a body to determine how a nd why the person
died"
"Bias - CORRECT ANSWER Prejudice in favor of or against on thing, person or group
compared with another, usually in a way considered to be unfair"
"CHPA - CORRECT ANSWER Certified healthcare protection Administrator"
"Clinical Staff - CORRECT ANSWER Individuals who are medically trained and provide direct
patient care"
"Command Center - CORRECT ANSWER A hub for mana gin and monitoring the facility's
security technology."
"competence - CORRECT ANSWER The ability to complete a job, assignment or task
successfully and efficiently"
"competency - CORRECT ANSWER And observable skill or ability that required to perform
job duties that result in organizational success"
"concepts - CORRECT ANSWER information that you can recite, define or explain"
"Crime prevention through Environmental Design (CPTED) - CORRECT ANSWER An
approach to deterring criminal acts through environmental design"
"Demeanor - CORRECT ANSWER Outward Behavior"
"Discrimination - CORRECT ANSWER Making judgements about or treating people
differently because you perceive them to belong to a particular group, class or category."
"efficincy - CORRECT ANSWER Being able to accomplish something with eh least amount of
time and effort."
"Learning Management System (LMS) - CORRECT ANSWER Keeps a transcript of courses
that have been assigned to an officer, and whether the officer has started or completed each course"
"Near Field Communication (NFC) - CORRECT ANSWER A set of communication protocols
that enable two electronic devices, one of which is usually a portable device such as a smartphone, to establish communication by brining them within 5 cm of each other"
"Nurse Manager - CORRECT ANSWER Oversees a clinical department or unit and its nursing
staff"
"OSHA - CORRECT ANSWER Occupational Safety and Health Administration"
"Procedures - CORRECT ANSWER Steps or tasks that you do. In many cases, they must be
performed in sequential order."
"Remediation - CORRECT ANSWER The process of making something right."
"you are working night shift on a weekend your supervisor is not available. If there's a major issue or emergency, who do you call first to report the event? A. A fellow officer B. Call no one, act on your own C. page a doctor
D. Administrator-On-Call - CORRECT ANSWER D. Administrator on call"
"An OSHA Representative arrives to investigate a complaint about safety hazards in the
laboratory. Who should you notify? - CORRECT ANSWER your supervisor and Laboratory
manager" "when you are called to an incident about a assumed game member you confront the wrong person and the visitor becomes angry what should you have done before confronting the patient.
CORRECT ANSWER Ask a staff member for more information."
"How can you avoid showing personal bias when interaction with customers? - CORRECT
ANSWER Ask questions, Don not Make assumptions, Treat everyone with respect, Actively
listen"
"Which characteristics are of a service mentality - CORRECT ANSWER Calm, Compassionate,
Helpful"
"Post Orders - CORRECT ANSWER the detailed description of the activities and duties for
your assigned post"
"De-escalation - CORRECT ANSWER Strategies and techniques that Security officers us to
reduce an individual's agitation and aggression."
"Empty Hand Control - CORRECT ANSWER Using Hand , feet or knees to control a non-
compliant individuals. These techniques do not employ weapons."
"NIOSH - CORRECT ANSWER National Institute for Occupational Safety and Health"
"Behavioral Health - CORRECT ANSWER A medical specialty that addresses the effects of
physical and mental health issues on an individual's behavior."
"Custodial Abduction - CORRECT ANSWER A family member who does not have custody
take a child in violation of a child custody Agreement"
"Data Center - CORRECT ANSWER Area that contains the facility's main computer servers
and security equipment control panels."
"Delayed Egress Door - CORRECT ANSWER a locking feature that delays the opening of a
door"
"Emergency Operations Plan (EOP) - CORRECT ANSWER A plan that your security
department follows in the event of an emergency"
"An underlying factor in many security officers interactions with visitors is? - CORRECT
ANSWER The emotional state of the visitor"
"Which of the following is NOT a valid/key assumption in a written civil disturbance response
plan? - CORRECT ANSWER Access to the facility will not be affected"
"One way terrorists may test the security of a facility is to? - CORRECT ANSWER Move into a
sensitive area and observe the response"
"Which is NOT a type of Intensive Care Unit? - CORRECT ANSWER Dialysis"
"A hospital's security department is considered? - CORRECT ANSWER Support Unit"
"Legally, a patient's medical record is the property of the? - CORRECT ANSWER Patient and
healthcare organization"
"Badges of staff allowed access to the infants are often? - CORRECT ANSWER Colored Coded"
"Signs in parking areas should be posted, visible, and appropriate for? - CORRECT ANSWER
Handicapped access"
"Usually citizen's protests are about? - CORRECT ANSWER Social or political"
"Being able to operate properly security equipment is? - CORRECT ANSWER Of utmost
importance to day-to-day operations" "When police request to locate an employee they wish to question or serve with warrant, security
should? - CORRECT ANSWER Summon the employee to a private area and notify
administration"
"What ability or skill is most likely to achieve success in a potentially violent situation? -
CORRECT ANSWER De-escalation"
"Which BEST describes the six fundamental answers all investigations seek? - CORRECT
ANSWER Who, What, When, Where, Why, How"
"A person may be assigned one or several job action sheet assignments depending on? -
CORRECT ANSWER The scale of the incident"
"All computers in the entire hospital are linked through? - CORRECT ANSWER Information
systems"
"The security officer's notebook contains? - CORRECT ANSWER Observations and facts"
"The individual right to come together with others to express , promote, pursue, and defend
common interests refers to? - CORRECT ANSWER Freedom of assembly"
"The incipient stage of a fire produces - CORRECT ANSWER Tiny, combustible particles"
"How many critical areas must an organization's Emergency Plan address? - CORRECT
ANSWER Six"
"A security officer on patrol should? - CORRECT ANSWER Let employees know that they are
in the area" "Which of the following is NOT one of the key elements of officer conduct during crowd control?
CORRECT ANSWER Use escape routes"
"___________________________, both inside and outside the facility, may help deter a person interested
in placing a bomb. - CORRECT ANSWER Proper lighting"
"What is the definition of crowd control? - CORRECT ANSWER Techniques used to address
unlawful public assemblies" "Which of the following is NOT a cost effective way to improve the physical environment to make
it safer? - CORRECT ANSWER Installing parking lot gate arms"
"Relatively rare forms of terrorism are? - CORRECT ANSWER Nuclear, biological, chemical"
"Facts captured in a security officer's notebook should be? - CORRECT ANSWER Accurate
and complete" "The two best ways to have a customer experience a positive feeling after an encounter is
through? - CORRECT ANSWER Verbal and non-verbal communication"
"A job action sheet is a/an? - CORRECT ANSWER Job description"
"The term to describe the relationship between unions and the facility's management is referred
to as? - CORRECT ANSWER Labor relations"
"Each of the following is a basic step in responding to a bomb threat EXCEPT? - CORRECT
ANSWER Keeping the media informed"
"All of the following are behaviors which individuals exhibit when they are progressing towards
violence EXCEPT? - CORRECT ANSWER Exhibiting rational behavior"
"The Safety Management Program has several goals, which is NOT one of those goals? -
CORRECT ANSWER Specify hazards and vulnerabilities which often cause worker injury"
"The best way to manage the threat of a bomb is to? - CORRECT ANSWER Be prepared before
any threats are received"
"The amount of evidence a sworn officer needs to make a "stop" or "frisk" is defined as? -
CORRECT ANSWER Reasonable suspicion"
"The purpose of a protection order is to? - CORRECT ANSWER Limit contact between the
victim and potential assailant" "To make a parking areas safe and easier to defend during crowd control event, the areas should
be? - CORRECT ANSWER Well Lit"
"The Incident Command System has three purposes, they are? - CORRECT ANSWER Ensure
the safety of responders/others, coordinate local and national response, and effectively use resources"
"If it is decided to partially or fully evacuate for a bomb event? - CORRECT ANSWER Follow
your facility's emergency management plan"
"When dealing with an aggressive situation, you must? - CORRECT ANSWER Apply the level
of force appropriate to the level of aggression" "According to C. J. Hetherington of the Navel Postgraduate School, private security officers are "essential to the efforts of the Department of Homeland Security" to employ what two strategies?
CORRECT ANSWER First responder and first coordinator"
"While providing security services in a healthcare setting, an officer must always be alert of the
potential for? - CORRECT ANSWER Aggressive or violent behavior"
"A sample of effective deterrent to potential infant abduction is? - CORRECT ANSWER
Having all employees briefly greet each visitor"
"A healthcare facility is considered a potential terrorist risk due to the? - CORRECT ANSWER
High volume of persons in the building" "The National Labor Relation Act protects the rights of hospital employees to organize for the
purpose of collective bargaining of all of the following EXCEPT? - CORRECT ANSWER Profit
sharing"
"The most important concept to remember in Magnetic Resonance Imaging safety is? -
CORRECT ANSWER The Magnet is ALWAYS on"
"A baton should be issued and used for? - CORRECT ANSWER Defensive purposes"
"Which of the following reasons explains why an attorney for the plaintiff would appreciate a
delay in litigation? - CORRECT ANSWER Memories fade"
"When you encounter a police officer who acts unprofessionally, you should? - CORRECT
ANSWER Resist the urge to verbally retaliate"
"Which of the following BEST defines "customer?" - CORRECT ANSWER Anyone with whom
you interact" "In a _____________________________ scam, thieves gain personal information about a victim by
pretending to be a legitimate business. - CORRECT ANSWER Social engineering"
"Medical data for a specific patient is known by each of the following names EXCEPT? -
CORRECT ANSWER Services rendered data"
"Surveys of law enforcement and security agencies reveal both sides believe? - CORRECT
ANSWER They could do more to encourage a positive working relationship"
"Since 2005, several suspicious incidents have occurred in hospitals that could be linked to
terrorism, including? - CORRECT ANSWER Posing as a surveyor for The Joint Commission"
"Conditions observed while on patrol such as lights out, unsafe conditions, or license numbers of
suspicious vehicles are considered___________________________________ notes. - CORRECT
ANSWER Operation"
"The primary responsibilities for the business offices are? - CORRECT ANSWER Admitting
patients and collecting payments"
"Generally, who is the largest group of drug diverters? - CORRECT ANSWER Medical doctors"
"Whenever a civil disturbance moves within the healthcare facility, strong consideration should
be given to protect what vulnerable areas from potential vandalism? - CORRECT ANSWER
Security -sensitives"
"Which is NOT a sanction for Constitutional, Civil Rights, and Criminal Violations? - CORRECT
ANSWER Summary citation"
"In a bomb situation, all windows and doors should be? - CORRECT ANSWER Opened"
"The Emergency Management phase that concentrates upon activities to continue operations
and provide lifesaving services is known as the? - CORRECT ANSWER Response Phase"
"Which of the following groups is NOT considered one of the different types of workers one might
find in a healthcare facility? - CORRECT ANSWER Customers"
"Which of the following is true of a leading question? - CORRECT ANSWER Hints at what the
answer is"
"Stop signs, stop lanes, and traffic lights in parking lots are intended to? - CORRECT ANSWER
Control Traffic"
"Which of the following does community-oriented patrolling improve? - CORRECT ANSWER
Officer visibility and accountability"
"What is NOT a typical reason why crowd would gather in a healthcare environment? -
CORRECT ANSWER Rock Concert"
"What does the acronym HICS refer to? - CORRECT ANSWER Hospital Incident Command
System" "An image risk involves damage or loss of a/an________________________________________________
reputation. - CORRECT ANSWER Organization's"
"Of the basic report styles, the MOST popular in the healthcare security field is? - CORRECT
ANSWER Narrative and check-off style"
"Handcuffs keep people from injuring? - CORRECT ANSWER Themselves and others"
"In preparation for the trail an officer's field notes should be all of the following EXCEPT? -
CORRECT ANSWER Long and very detailed"
"The ROARR acronym stands for_____________________________, Observe, Anticipate, and React or
Recommend. - CORRECT ANSWER Report"
"When placing a person in handcuffs, all of the following procedures should be used EXCEPT? -
CORRECT ANSWER Ratcheted down as tight as possible"
"There have been __________ documented cases of infant abductions from 1983 to June 2014 -
CORRECT ANSWER 132"
"Which of the following is NOT typically found in a patient's medical records? - CORRECT
ANSWER Salary"
"An action NOT common to potential infant abduction is? - CORRECT ANSWER Previous
conflict with mother about infant's care"
"Security must be familiar with each? - CORRECT ANSWER Special security procedures"
"Healthcare employees should be familiar with what two provisions of the HIPAA law? -
CORRECT ANSWER Privacy and security rules"
"A good report writer has three attributes represented by the letters ASK, the skills are? -
CORRECT ANSWER Attitude, skills, and knowledge"
"Which of the following is NOT considered an abusive technique when interrogating a suspect? -
CORRECT ANSWER Giving Miranda warnings"
"The profile of a typical infant abductor includes the following characteristics EXCEPT? -
CORRECT ANSWER Have a criminal history"
"Which of the following is NOT a standard procedure with video cameras? - CORRECT
ANSWER Use of dummy cameras"
"The following are big advantages for team building in a healthcare organization EXCEPT? -
CORRECT ANSWER Creating opportunities for unique departments and processes within the
organization"
"Ongoing educational offerings about protecting personal information should? - CORRECT
ANSWER Supplement new employee orientation"
"Damages awarded by the court to cover the plaintiffs actual losses are called? - CORRECT
ANSWER Compensatory damages"
"The four phase of Emergency Management are: - CORRECT ANSWER Mitigation,
preparedness, response, and recovery"
"A private citizen may usually make a felony arrest if? - CORRECT ANSWER The felony has
been committed in his/her presence"
"Special patrol considerations are needed for all of the following EXCEPT? - CORRECT
ANSWER Employee's personal offices"
"Inventory your keys and access cards? - CORRECT ANSWER At the beginning of each shift"
"The three zones of protections are? - CORRECT ANSWER Outer, middle, and inner"
"Which of these is NOT a caregiver? - CORRECT ANSWER Executive medical director"
"In preparing yourself professionally, do not limit yourself to courses or seminars that deal
specifically with? - CORRECT ANSWER Security"
"Physicians and other healthcare professionals can release certain patient information? -
CORRECT ANSWER Under specified circumstances"
"One of the most common problems facing law enforcement and security I'm emergency rooms
is? - CORRECT ANSWER Weapons being brought in and the negative presence of gang
members"
"One of the most visible employees in the healthcare system is the? - CORRECT ANSWER
Security officer"
"In high-risk situations, which factors need to be formally accessed? - CORRECT ANSWER
Environment, staffing, policies, and past instances" "The security department can reveal and increase its value as a member of a healthcare
organization's team through? - CORRECT ANSWER Teamwork and team building"
"Which is NOT a typical interaction that security will have with a patients? - CORRECT
ANSWER Assisting accounts payable"
"Most facilities use some kind of ________________ID system for staff and physicians. - CORRECT
ANSWER Photo"
"The Joint Commission's mission includes? - CORRECT ANSWER Continuously improving
the safety and quality of care provided to the public" "The process by which questionnaires are provided to staff, visitors, and patients for feedback is
often referred to as? - CORRECT ANSWER Evaluation surveys"
"One reason emergency departments are serving more patients with mental health issues is the?
CORRECT ANSWER Closing of psychiatric facilities"
"Healthcare security departments should conduct a security assessment every? - CORRECT
ANSWER Year"
"In the healthcare setting, violent behavior can be caused by? - CORRECT ANSWER Many
different reasons"
"What should you NOT do when using an intercom? - CORRECT ANSWER Shout"
"Is in law enforcement or corrections custody - CORRECT ANSWER A Forensic patient"
"The four cardinal responsibilities during an interview are Impartiality, Sensitivity,
Confidentiality, and - CORRECT ANSWER Perspective"
"A vulnerability in a healthcare setting is? - CORRECT ANSWER The possibility of an act"
"In the basic organizational structure for a typical healthcare organization, the Chief Operating
Officer and Chief Financial Officer report to the? - CORRECT ANSWER Chief Executive
Officer" "Whenever possible, a minimum of _________________security officer(s) should be assigned to
respond to a civil disturbance. - CORRECT ANSWER Two"
"The two broad types of emergency situations that can affect medical centers
are______________________________ and ___________________________________. - CORRECT ANSWER
Internal and external"
"Reasonable force is viewed as the amount necessary to stop the action? - CORRECT ANSWER
And reasonable for the circumstances"
"Officer and security department reports have several administrative uses including? -
CORRECT ANSWER Gaining and keeping accreditation"
"As a healthcare security officer, you have the responsibility to protect staff, patients, and visitors
but NOT to? - CORRECT ANSWER Be foolhardy when called to potentially violent situation"
"The Joint Commission standards require that risk assessments to be done? - CORRECT
ANSWER Twice per year"
"The responsibility to issue permits, monitor, and enforce compliance with environmental laws
is delegated to state by the? - CORRECT ANSWER Environmental Protection Agency"
"Which of the following is NOT a stage of team development? - CORRECT ANSWER
Conforming"
"In what industry does the highest percentage of assaults occur? - CORRECT ANSWER
Healthcare and related industries"
"Patrol provides a security officer an opportunity to do all of the following EXCEPT? - CORRECT
ANSWER Gain favor with their supervisor"
"As needed, the incident commander adds levels to the organization below the section, including?
- CORRECT ANSWER Branches, divisions/groups, and units/single resources" "Which of the following is not a proper technique to use when providing good customer services? - CORRECT ANSWER Looking at your watch every few minutes"
"Indicators of terrorist attack may? - CORRECT ANSWER Occur months or even years apart"
"Each of the following are benefits derived from a workplace violence prevention program
EXCEPT? - CORRECT ANSWER The frequency and/or severity of incidents prevented can be
counted" "General staff functions are organized into the these sections: operations, planning,
finance/administration, and? - CORRECT ANSWER Logistics"
"Which is NOT recommended in the National Center for Missing and Exploited Children
guidelines for preventing infant abduction or switching? - CORRECT ANSWER Place a small
tattoos on the bottom of the infant's foot"
"Professional advancement and growth can be obtained through all of the following EXCEPT? -
CORRECT ANSWER Job Title"
"A hospital's written forensic patient policy usually requires information cards and acknowledgement forms to be distributed to law enforcement upon arrival with a prisoner
patient? - CORRECT ANSWER And to every relief officer at the beginning of each shift"
"When providing a service in a facility, the thing most likely to leave a lasting impression is your?
- CORRECT ANSWER Demeanor and attitude"
"Having employees search for a bomb is recommended for which two reasons? - CORRECT
ANSWER Know what items belong in the area and know the facilities layout well"
"Which is NOT typically a warning sign of increased anger and the potential for violence? -
CORRECT ANSWER Garbled speech"
"Preventing violence in the healthcare setting requires? - CORRECT ANSWER A multi-
disciplinary approach" "Perhaps the most consistent, negative effect, that staff can have on an organization's bottom line
is? - CORRECT ANSWER Theft and fraud"
"Hospice patients are NOT? - CORRECT ANSWER Treated so as to slow the process of dying"
"Security officers who work in a facility with a historically high level of disturbances should? -
CORRECT ANSWER Receive basic training in aggression management"
"A security officer can be directly involved in measuring the likelihood of a risk becoming a crime
by? - CORRECT ANSWER Conducting security patrols and writing incident reports"
"Which of the following is NOT a correct statement about Materials Management? - CORRECT
ANSWER The after-hours access is unlimited"
"Risk factors in high-risk areas should be accessed by security? - CORRECT ANSWER
Constantly"
"Which of the following is allowed admit patients to the hospital? - CORRECT ANSWER
Attending physician"
"Officers trained on how to handle potentially difficult disturbances or aggressive persons are
better prepared to? - CORRECT ANSWER Deal with these problems in a safe manner"
"Flame can result when, fuel, heat, and oxygen are combined in a? - CORRECT ANSWER
Chemical reaction" "The basic components of a video surveillance system includes cameras, recording/storage
devices, other components, and? - CORRECT ANSWER Displays"
"Terrorists often survey the intended target to determine the? - CORRECT ANSWER
Strengths, weakness, and number of personnel that may respond to an incident" "Which is NOT a physical security measure that pharmacies may use to protect and control
prescription drugs? - CORRECT ANSWER Calibrating machine"
"One of the reason employees often hesitate to share information concerning domestic violence
with their employer is? - CORRECT ANSWER Embarrassment"
"The key to successfully managing an aggressive or violent demonstration is? - CORRECT
ANSWER Develop an effective written response plan"
"For hazards that not specifically address by a particular OSHA standard, OSHA may rely upon
the? - CORRECT ANSWER General duty clause"
"Recognizing a vulnerability helps the security department prevent or? - CORRECT ANSWER
Predict the actually occurrence" "An analysis of trends can assist an organization in workplace violence identification by
determining? - CORRECT ANSWER When and where workplace violence is most likely to
occur" "The two Homeland Security Presidential Directives are _________________________________________
and ________________________________________________ - CORRECT ANSWER Management of
Domestic Incidents and National Preparedness"
"In terms of privacy for hospitalized patients, which of these statements are NOT true? -
CORRECT ANSWER knocking on a patients door is necessary"
"A security officer can reduce risk by - CORRECT ANSWER Making unscheduled patrols of
parking areas"
