Case Study – An Intern’s Dilemma
# Students could have included and elaborated on the following
points:
Decide/Introspect
1. Value incongruence (Ch 2 of OB Textbook)
2. Ethical/moral sensitivity and intensity (Ch 2 of OB Textbook)
3. Applicability of Character/situation (Read “Note on human
behaviour”)
4. Consequences for self and others: (Read “A framework for
ethical reasoning”)
- Am I comfortable with the likely consequences of this action?
- Am I meeting my duties and respecting others’ rights?
- Am I respecting the community and its norms?
- Am I meeting my commitments and my company’s commitments?
Plan
1. Who he should speak with (and why that person)?
2. When (Soon? When he gets to the Asian Office?)
3. What goals should he are for the conversation? What should he try to accomplish?
4. What exactly should he say?
5. How do you think the person will respond after Yang has said his piece? What do you
think will happen next?
Act
Demonstrating Assertion + Tact + Humility while engaging with the boss.
Reflect
What did Mark do to reinforce his learning from this situation?
