r
r
C
C
lie
n
n
t S
e
e
rvic
e
e
s
T
h
h
e Client
S
S
ervices Division pro
v
v
ides the
L
L
ibrary’s c
o
o
re operati
o
nal
s
e
e
rvices an
d
d
support.
T
T
he team
s
s
within th
e
e
division
d
d
eliver a v
a
a
riety of fr
o
o
nt of hou
s
s
e and
related services which directly a
f
f
fect or im
p
p
act upon
t
t
he Libra
r
y
y
customer
r
when usi
n
n
g any of the
Li
b
b
rary facili
t
t
ies, on or off campus, and/or
a
a
ccessing its collecti
o
o
ns.
A
key aim o
f
f
this Divis
i
i
on is the
p
p
rovision o
o
f timely, e
f
f
ficient an
d
d
effective
s
services
a
nd suppo
r
t,
ut
i
i
lising ne
w
w
technolo
g
g
y wherev
e
e
r possible
e
, to enhance and im
p
p
rove our
s
s
ervices,
m
m
aximisin
g
g
s
e
e
lf-service
o
o
ptions to enable cu
s
s
tomers g
r
r
eater acc
e
e
ss Librar
y
y
services
a
and/or ma
t
erials at
a
a
ny
ti
m
m
e and fro
m
m
anywhere.
T
h
h
e division is divided into 3 are
a
a
s:
1. Cust
o
o
mer Ser
v
v
ices is di
v
v
ided into
3
3
teams (
C
C
ollections
,
Customer Support, and
Facili
t
t
ies), all focused on
d
d
elivering
h
high stan
d
d
ards of cu
s
tomer se
r
r
vice. The main
servi
c
c
es delive
r
ed by the
s
s
e teams i
n
n
clude pro
v
v
ision of fi
r
r
st-line en
q
q
uiry supp
o
o
rt,
main
t
t
enance of safe and
c
c
onducive study environments and ensu
r
r
ing acces
s
s
ibility and
avail
a
a
bility of th
e
e
Library
c
c
ollections,
,
whether
p
p
rint or digitised text
s
s
.
2. Data Services is responsible for m
e
e
tadata pr
o
o
vision, st
a
a
ndards a
n
n
d quality
c
c
ontrol for
a
a
ll
Libra
r
r
y-service
s
s
and deliv
e
red cont
e
e
nt. This i
n
n
cludes m
a
a
terial acq
u
u
ired by th
e
e
Library,
relev
a
a
nt openly available
W
W
eb reso
u
u
rces, and locally-cr
e
e
ated cont
e
e
nt within
t
t
he
Univ
e
e
rsity (e.g., through t
h
h
e Library’s reposito
r
r
y and digi
t
t
isation ac
t
c
tivities). D
a
a
ta Servic
e
e
s
also l
e
e
ad on th
e
e
Library’s Discovery service p
r
r
ovision (c
u
u
rrently In
n
n
ovative’s Encore),
librar
y
y
catalogu
e
e
, and digital collecti
o
o
n manag
e
e
ment sof
t
t
ware (CO
N
N
TENTd
m
m
) as well
a
a
s
prod
u
u
ction, ma
n
n
agement
a
nd prese
r
rvation of
d
d
igital coll
e
e
ctions.
3. Resource Acq
u
u
isitions
a
a
nd Digit
a
a
l Access
t
t
eam is re
s
ponsible
f
for acquiri
n
g and
ensu
r
r
ing acces
s
s
ible relev
a
a
nt and re
q
q
uired ma
t
t
erials to s
u
u
pport the Universit
y
y
’s teachin
g
g
,
learning and re
s
s
earch act
i
i
vities. Th
e
e
team ma
n
n
age the
c
c
ollection
a
a
nd public
a
a
tion of
readi
n
n
g lists via specialist software, acquire th
e
required print, mul
t
t
imedia and electronic
reso
u
u
rces and, once rece
i
i
ved, proc
e
e
ss these
m
m
aterials
f
o
r inclusion within the Library’
s
s
colle
c
c
tions. Ele
c
c
tronic res
o
o
urces re
q
q
uire additional consi deration a
s
s access i
s
s
constrained by
l
l
icence ter ms and c
o
o
nditions.
T
T
he Digital Access a
r
r
m of this team
man
a
a
ges and c
o
o
-ordinate
s
access t
o
o
the Libr
a
a
ry’s elect
r
o
nic reso
u
u
rces, particularly
purc
h
h
ased or s
u
u
bscriptio
n
materials
,
, liaising
w
w
ith the Un
i
versity’s I
T
T
Service
s
and cont
e
e
nt
provi
d
d
ers over
a
a
uthentica
t
t
ion (e.g.,
v
v
ia Shibboleth and t
h
h
e Library’
s
s
proxy se
r
r
ver) and
licen
s
s
ing condit ions. The
t
t
eam also provides
a
a
support
s
ervice for
u
users ove
r
r
access
issue
s
s
.
E
a
a
ch of the
a
a
reas abo
v
v
e is head
e
d by a M
a
a
nager. T
h
h
e Manag
e
e
rs work c
o
o
llaborativ
e
e
ly within the
Division as
w
w
ell as acr
o
o
ss the wi
d
d
er Librar
y
y
and Univ
e
rsity, the key focus of this col
l
l
aboration
b
e
e
ing to ma
x
x
imise op
p
p
ortunities
f
f
or servic
e
e
develop
m
m
ent, expl
o
o
it technol
o
o
gy and d
e
e
ploy sect
o
o
r
a
n
n
d other in
i
i
tiatives to enhance
t
he Library services
a
a
nd ensur
e
e
an excell
e
ent stude
n
n
t
e
x
x
perience. The Clien
t
t
Services Division is
s
led by th
e
e
Head of
C
C
lient Ser
v
v
ices, one of the
Li
b
b
rary’s thr
e
e
e Divisio
n
n
Heads.
