Change Management Plan Template for ICT Systems, Lecture notes of Change Management

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Change

Management

Plan Template

NIA Policy Implementation

Last Updated on: DD/MM/YYYY

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Change Management Plan

Version: 1.1 Page 2 of 9

WHAT IT IS?

This template is used to define the process for requesting changes, evaluating change requests (CR), and implementing approved change requests to the agency ICT systems.

WHY IS IT IMPORTANT?

Change Management Plan is a communication tool that defines procedures to follow in identifying, reviewing and implementing changes. In particular, this document defines change management process, roles and responsibilities for managing CRs, change management committee for approving/rejecting CRs and guidelines for reviewing CRs.

This change management plan is useful in managing and controlling changes by providing a standard process in implementing changes to the ICT system.

WHO SHOULD USE? Agency Security Manager

HOW TO USE IT?

This document must be labeled as ‘RESTRICTED’ since as per Documentation [DC] of NIAM all ICT documentation should be classified as C3. To use this template:

1. Begin with defining change management procedures to be followed in the Agency. Define responsibilities of Agency staff for managing CRs. Document each role involved in managing a CR along with their responsibilities.
2. Form a Change Management Committee to review submitted CRs. This committee should have individuals representing all Agency business functions and processes. Document the details of committee members along with their responsibilities.
3. Define and document the guidelines for reviewing CRs.
4. Submit this document (Change Management Plan) to Agency Head/Management and obtain approval.
5. Implement this plan to manage changes to the ICT System and update as necessary.

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Change Management Plan

Version: 1.1 Page 4 of 9

Table of contents

Topic Page Number

1. Document Scope 5 2. Change Management Process 6 3. Roles and responsibilities 7 4. Change Management Committee 8 5. Guidelines for reviewing CRs 9

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Change Management Plan

Version: 1.1 Page 5 of 9

Document Scope

(Define document scope i.e. the areas that will be addressed and the areas that will not be addressed by this document.)

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Change Management Plan

Version: 1.1 Page 7 of 9

Roles and Responsibilities

(Identify and list roles involved in managing ICT system changes and define their responsibilities.)

S.No. Change Management Role Responsibilities

1 [Example] CR Originator [Example] Team lead initiates CR by completing CR form and submitting it to his/her manager

2. [Example] Manager [Example] Manager reviews the received CRs along with the Team Lead. If the proposed CR is necessary, Manager should log CR into the change request register and forward it to the Change Management committee for final approval.

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Change Management Plan

Version: 1.1 Page 8 of 9

Change Management Committee

(Provide details of individuals involved in the Change management committee with their roles and responsibilities.)

S.No. Name Role Responsibility Contact Details

[Example]

1 Mohammad Kamal Chairman To authorize committee’s final recommendation

on CRs

XXX

2 Wasim K Member Analyze and discuss CR impact on Agency’s

business function. Provide recommendations

YYY