






Study with the several resources on Docsity
Earn points by helping other students or get them with a premium plan
Prepare for your exams
Study with the several resources on Docsity
Earn points to download
Earn points by helping other students or get them with a premium plan
Community
Ask the community for help and clear up your study doubts
Discover the best universities in your country according to Docsity users
Free resources
Download our free guides on studying techniques, anxiety management strategies, and thesis advice from Docsity tutors
ALL YOU NEED TO KNOW ABOUT BUSINESS ETHICS
Typology: Assignments
1 / 10
This page cannot be seen from the preview
Don't miss anything!
18 Key Performance Indicator Examples & Definitions
Customer metrics (^) Customer lifetime value (CLV) : minimizing cost isn’t the only (or the best) way to optimize your customer acquisition. CLV helps you look at the value your organization is getting from a long-term customer relationship. Use this performance indicator to narrow down which channel helps you gain the best customers for the best price. (^) Customer acquisition cost (cac) : divide your total acquisition costs by the number of new customers in the time frame you’re examining. Voila! You have found your CAC. This is considered one of the most important metrics in e-commerce because it can help you evaluate the cost effectiveness of your marketing campaigns. (^) Customer satisfaction & retention : on the surface, this is simple: make the customer happy and they will continue to be your customer. Many firms argue, however, that this is more for shareholder value than it is for the customers themselves. You can use multiple performance indicators to measure CSR, including customer satisfaction scores and percentage of customers repeating a purchase. (^) Net promoter score (nps) : finding out your nps is one of the best ways to indicate long-term company growth. To determine your NPS score, send out quarterly surveys to your customers to see how likely it is that they’ll recommend your organization to someone they know. Establish a baseline with your first survey and put measures in place that will help those numbers grow quarter to quarter. (^) Number Of Customers : Similar to profit, this performance indicator is fairly straightforward. By determining the number of customers you’ve gained and lost, you can further understand whether or not you are meeting your customers’ needs.
P r o c e s s M e t r i c s
What Is The Definition Of A CSR Report?
(^) T h e m a i n i n t e n t i o n o f a C S R o r s u s t a i n a b i l i t y r e p o r t i s t o i m p r o v e t h e t r a n s p a r e n c y o f o r g a n i z a t i o n s ’ a c t i v i t i e s. T h e g o a l i s t w o f o l d : O n o n e h a n d , C S R r e p o r t s a i m t o e n a b l e c o m p a n i e s t o m e a s u r e t h e i m p a c t o f t h e i r a c t i v i t i e s o n t h e e n v i r o n m e n t , o n s o c i e t y a n d o n t h e e c o n o m y ( t h e f a m o u s t r i p l e - b o t t o m - l i n e ). I n t h i s w a y , c o m p a n i e s c a n g e t a c c u r a t e a n d i n s i g h t f u l d a t a w h i c h w i l l h e l p t h e m i m p r o v e t h e i r p r o c e s s e s a n d h a v e a m o r e p o s i t i v e i m p a c t i n s o c i e t y a n d i n t h e w o r l d. O n t h e o t h e r h a n d , a C S R o r s u s t a i n a b i l i t y r e p o r t a l s o a l l o w s c o m p a n i e s t o e x t e r n a l l y c o m m u n i c a t e w i t h t h e i r s t a k e h o l d e r s w h a t a r e t h e i r g o a l s r e g a r d i n g s u s t a i n a b l e d e v e l o p m e n t a n d C S R. T h i s a l l o w s s t a k e h o l d e r s , s u c h a s e m p l o y e e s , i n v e s t o r s , m e d i a , N G O s , a m o n g o t h e r i n t e r e s t e d p a r t i e s , t o g e t t o k n o w b e t t e r w h a t a r e t h e s h o r t , m e d i u m a n d l o n g - t e r m g o a l s o f c o m p a n i e s a n d m a k e m o r e i n f o r m e d d e c i s i o n s. T h e s e d e c i s i o n s c a n s p r e a d f r o m i n v e s t i n g i n a b u s i n e s s , b u y i n g i t s p r o d u c t s , w r i t t i n g p o s i t i v e ( o r n e g a t i v e ) r e v i e w s , a m o n g o t h e r s.