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Hotel Management Certification Exam: Business Acumen, Quizzes of Business Fundamentals

A series of multiple-choice questions and answers related to business acumen in the hotel industry. It covers topics such as revenue management, financial statements, cost analysis, and key performance indicators. The questions are designed to assess understanding of fundamental concepts and their application in hotel operations.

Typology: Quizzes

2024/2025

Available from 01/28/2025

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BUSINESS ACUMEN CERTIFICATION EXAM
"In periods of high occupancy the decision to accept a large booking group should include - CORRECT
ANSWER=> displacement analysis: if group is taking up rooms other guests get displaced"
"Insurance and depreciation are examples of - CORRECT ANSWER=> Fixed Charges"
"Revenue management statistic that includes all revenue - CORRECT ANSWER=> TrevPAR"
"Payments to vendors are registered on which statement - CORRECT ANSWER=> Cash flow statement"
"A capital investment cost $ 1 million. Ownership requests as annual 10% ROI. If net profit is 20% how
much of an increase in annual revenue would be required to provide the additional profit needed for
10% ROI? - CORRECT ANSWER=> $500,000; 10% of 1 million=10,000=20% of 500,000"
"For the purpose of cost, volume, profit break even analysis GOP is called - CORRECT ANSWER=>
Contribution Margin; becomes profit"
"Total room revenue divided by number of rooms sold equals: - CORRECT ANSWER=> ADR; not RevPAR
because RevPAR takes occupancy percentage into account"
"Where is this months profit registered on the balance sheet - CORRECT ANSWER=> retained earnings"
"For property management team including revenue manager the key measurement of business results is
- CORRECT ANSWER=> Gross Operating Profit"
"If monthly depreciation expenses increase than income tax on profit would tend to - CORRECT
ANSWER=> decrease; the depreciation is when the value goes down"
"Where is the hotels GOP or House Profit is listed - CORRECT ANSWER=> summary income statement
(Profit and loss)"
"Which statement lists the amounts of accounts Receivable this month - CORRECT ANSWER=> cash
flow; collection of accounts receivable."
"On which statement would you find payroll, wages and employee benefits for rooms division -
CORRECT ANSWER=> Departmental Income Statement"
"How is working capital calculated - CORRECT ANSWER=> Current Assets - current liabilities"
"Total revenue- departmental profit- undistributed expenses-management fees- fixed charges-
replacement reserve + other income= - CORRECT ANSWER=> net profit"
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BUSINESS ACUMEN CERTIFICATION EXAM

"In periods of high occupancy the decision to accept a large booking group should include - CORRECT

ANSWER=> displacement analysis: if group is taking up rooms other guests get displaced"

"Insurance and depreciation are examples of - CORRECT ANSWER=> Fixed Charges"

"Revenue management statistic that includes all revenue - CORRECT ANSWER=> TrevPAR"

"Payments to vendors are registered on which statement - CORRECT ANSWER=> Cash flow statement"

"A capital investment cost $ 1 million. Ownership requests as annual 10% ROI. If net profit is 20% how much of an increase in annual revenue would be required to provide the additional profit needed for

10% ROI? - CORRECT ANSWER=> $500,000; 10% of 1 million=10,000=20% of 500,000"

"For the purpose of cost, volume, profit break even analysis GOP is called - CORRECT ANSWER=>

Contribution Margin; becomes profit"

"Total room revenue divided by number of rooms sold equals: - CORRECT ANSWER=> ADR; not RevPAR

because RevPAR takes occupancy percentage into account"

"Where is this months profit registered on the balance sheet - CORRECT ANSWER=> retained earnings"

"For property management team including revenue manager the key measurement of business results is

  • CORRECT ANSWER=> Gross Operating Profit"

"If monthly depreciation expenses increase than income tax on profit would tend to - CORRECT

ANSWER=> decrease; the depreciation is when the value goes down"

"Where is the hotels GOP or House Profit is listed - CORRECT ANSWER=> summary income statement

(Profit and loss)"

"Which statement lists the amounts of accounts Receivable this month - CORRECT ANSWER=> cash

flow; collection of accounts receivable." "On which statement would you find payroll, wages and employee benefits for rooms division -

CORRECT ANSWER=> Departmental Income Statement"

"How is working capital calculated - CORRECT ANSWER=> Current Assets - current liabilities"

"Total revenue- departmental profit- undistributed expenses-management fees- fixed charges-

replacement reserve + other income= - CORRECT ANSWER=> net profit"

"A reduction in annual property insurance - CORRECT ANSWER=> fixed costs"

"$3600 meat issue to kitchen from main storeroom - CORRECT ANSWER=> F&B cost of goods"

"Purchased a $6300 half page print advertisement - CORRECT ANSWER=> marketing & sales -

advertising"

"A change in the depreciation calculation for furniture and fixtures - CORRECT ANSWER=> fixed costs"

"An increase in the interest rates for the hotel line of credit - CORRECT ANSWER=> administrative and

general"

"Client purchase of decoration services for group event - CORRECT ANSWER=> food and beverage

other revenue"

"Annual elevator inspection - CORRECT ANSWER=> property operations and maintenance"

"Total Assets - CORRECT ANSWER=> liabilities + owners equity"

"Which balance sheet categories are affected when a bank loan payment has been made? - CORRECT

ANSWER=> Current assets/ long term liabilities"

"Money that is set aside in a special account to funs future capital expense is called - CORRECT

ANSWER=> replacement reserve"

"Which two line on the balance sheet are affected when this months profit is $245,000 - CORRECT

ANSWER=> current assets/ owners equity retained earnings"

"Which two lines on the balance sheet are affected when we receive credit memo from the meat vendor

of $3500 originally caused by a duplicate billing - CORRECT ANSWER=> current liabilities and owners

equity" "The hotel purchased $4200 of new bed linens to replenish the storeroom stock. Which two lines on the

balance sheet are affected?- - CORRECT ANSWER=> inventories/accounts payable"

"Sales paid by credit card are increasing as a percentage of sales, what two lines will be affected on the

balance sheet - CORRECT ANSWER=> accounts receivable/ cash"

"Forty new guest room televisions were purchased and put immediately into use in the premium rooms,

what two lines on the balance sheet are affected? - CORRECT ANSWER=> Accounts payable/ FF&E:

property and equipment"

"Referring to the balance sheet the total liabilities are $425,000? - CORRECT ANSWER=> false"

"ROE= - CORRECT ANSWER=> net profit/ share value"

"A balanced scorecard normally has how many sections - CORRECT ANSWER=> 4"

"Its true to say that TRevPar - CORRECT ANSWER=> includes room revenue"

"Excessively high staffing levels will elevate guest service ratings on the score card and will decrease the

score card rating of: - CORRECT ANSWER=> GOP"

"Profit decreases as revenue exceeds the break even point - CORRECT ANSWER=> False"

"Net ADR is always larger than ADR - CORRECT ANSWER=> False"

"A REVPar calculation takes into account all rooms available for sale plus rooms out of order for cleaning

and refurbishment: - CORRECT ANSWER=> True"

"An ADR index can be compared with - CORRECT ANSWER=> a hotels ADR goals, Competitors ADR,

Industry ADR averages"

"The metric guest per occupied room impacts food and beverage revenue - CORRECT ANSWER=> True"

"Trend graphs show index results over time - CORRECT ANSWER=> True"

"If food and beverage revenue per seat was dropping what would you check? - CORRECT ANSWER=>

Guest comments, Market demand, meal period cover, check average, food to beverage sales ratio"

"If restaurant dinner sales were increasing which of these metrics would be affected? - CORRECT

ANSWER=> TrevPAR, Check average, Cover counts, F&B Revenue"

"In terms of net profit a low occupancy index can be offset by a high REVPar index - CORRECT

ANSWER=> True"

"As fixed costs drop, GOP rises - CORRECT ANSWER=> False"

"A reasonable rooms departmental profit is between 70-80% - CORRECT ANSWER=> True"

"When current liabilities exceed current assets the current ratio is positive - CORRECT ANSWER=>

False"

"When current assets exceed current liabilities there is positive working capital - CORRECT ANSWER=>

True"

"The return on equity calculation is net profit/ net share - CORRECT ANSWER=> True"

"Long term loans normally have lower interest rate than lines of credit - CORRECT ANSWER=> True"

"A variance report compares to forecast index - CORRECT ANSWER=> False"

"Staff competency is affected by training investment and retention - CORRECT ANSWER=> true"

“Excessively high employee counts in the balance scorecard accounts could indicates: - CORRECT

ANSWER=> higher Guest Service and Lower GOP; because a lot of expenses decrial GOP"

"The operating results shown on monthly summary profit and loss statement: - CORRECT ANSWER=>

changes balance sheet and cash flow statement. Because changes current asset and cash."

"An online discounted channel is called - CORRECT ANSWER=> opaque"

"Which formula is the formula for the balance sheet - CORRECT ANSWER=> Assets= Liabilities and

Owners Equity"

"Which shows hotels current debt to vendors - CORRECT ANSWER=> Balance Sheet / Accounts

Payable"

"In most cases the least expensive channel reservations cost is - CORRECT ANSWER=> Direct call; no

discount or commission"

"If GOP is 30% what is total revenue - CORRECT ANSWER=> 100% total revenue"

"Revenue/Income minus departmental expense and other direct costs equal - CORRECT ANSWER=>

GOP; Income Statement"