Ayushman Mitra Selection, Placement and Training: Criteria, Roles, and Responsibilities, Study Guides, Projects, Research of Property Law

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Ayushman Mitra

(Selection, Placement and Training)

Ayushman Bharat-National Health

Protection Mission (AB-NHPM)

Ayushman Mitra – Criteria and Selection

Criteria:

• (^) Completed 12

th

from a recognized Board of Education

• (^) Completed the Ayushman Mitra Training Course and passed the respective

course exam/ certification

• (^) Possessing fluent communication skills in English/Hindi and Local language
• (^) Having adequate functional computer literacy which shall include

understanding of Microsoft Office Suite and navigating through Internet

Portals.

• (^) Qualified Female Candidates and ASHAs to be given preference

Recruitment:

• (^) Public hospitals:
  • (^) Depute/ designate or hire through a third party agency or hire through

any other means

• (^) Private hospitals:
  • (^) Hire directly

Roles and Responsibilities

• (^) The Ayushman Mitra is the primary contact for the beneficiaries at every

EHCP

• (^) The AM shall be responsible for focusing on three broad areas:
  • (^) Operating the Beneficiary Identification System to identify and verify the

beneficiaries entitled under AB-NHPM

• (^) Undertaking Transaction Management such as submitting requests for

Pre-Authorization and Claims

• (^) Guiding the Beneficiary about the overall benefits under AB-NHPM and

providing information about receiving prompt treatment at EHCP

Key Roles: BIS for new beneficiaries

• (^) Collects the Aadhaar Card, Family ID Card or any other Government ID Card from the

beneficiary

• (^) Searches name, verifies names based on Govt ID card, authenticate beneficiary, take a

photo and establishes beneficiary relation with the family

• (^) AM receives family and individual match scores; record is saved as ‘silver record’ and a

provisional card generated

• (^) Records submitted to verifying authority; once approved, record is saved as ‘golden

record’

• (^) AM will then print the AB-NHPM e-Card as “golden record” and give it to the beneficiary

Ayushman Mitra Responsibilities

Safeguarding Beneficiaries Information

The privacy and protection of Beneficiaries personal information is of utmost

importance and Ayushman Mitra should take reasonable security measures to

maintain the confidentiality, integrity and availability of the information.

Informed consent

Obtain Beneficiaries consent either on paper or electronically informing clear

about the usage, the data being collected, and its usage. It should be provided to

the Aadhaar number holder in local language as well. Consent shall be obtained

for both KYC data & health data.

Respect Privacy of others

Do not disclose any information to any unauthorized person/entity. Example, if

beneficiaries/ any unauthorized entity seek information on, obtain copies, or

modify files belonging to other users, restrict them.

Non Disclosure Agreement(NDA)

Ayushman Mitra would be required to sign Non Disclosure Agreement(NDA) with

SHA.

Unauthorized Sharing of Beneficiaries Data is prohibited

Do not share personal data of beneficiaries over personal e-mail.

Protect your Login Credentials

Only use your own account and password ; Do not share your password; Do not

store them locally on desktop or on the Internet ;

How to act in case of any security Incidents

In case you find any unauthorized/ suspicious activities occurring, report it

immediately to the hospital authority to bring it into the notice of SHA for

necessary action. Example : The equipment used for authentication is lost or theft.

Avoid Unauthorized Storage of Documents

Do not store any personal data of beneficiaries in any unprotected endpoint

devices, such as PCs, laptops or smart phones or tablets or any other devices.

No document containing beneficiaries personal data shall lie unattended and

properly shredded if unused.

Ayushman Mitra Responsibilities

Safeguarding Beneficiaries Information

Ayushman Mitra Training Plan – Online

(long term)

• (^) An agency will be hired to develop:
  • (^) Online training content
  • (^) Learning Management Solution (web-portal)
  • (^) Dashboard for monitoring of training
• (^) PMKKs will be used to rollout supervised online training in every district of

the country

• (^) Key features (tentative):
  • (^) Course content and LMS hosted on govt servers
  • (^) AMs register and take-up the course
  • (^) Online test linked to course is taken-up by AMs

After successful completion, a certificate is generated (email/print)

Thank You