Download Multiple Choice Questions and Answers on Communication, Negotiation, and Time Management and more Quizzes Advanced Education in PDF only on Docsity!
ASAP ACTUAL EXAM COMPLETE 120
QUESTIONS WITH DETAILED VERIFIED
ANSWERS (100% CORRECT
ANSWERS) / ALREADY GRADED A+
"A belief that actually causes the effect that makes the belief true is the definition of a. self-fulfilling prophecy b. persuasion c. influence d. negotiation
e. confidence - CORRECT ANSWER=> "
"Which of the following are examples of non-verbal active listening tools? a. probing and paraphrasing b. reflecting and encouraging c. clarifying and mirroring d. nodding and mirroring
e. paraphrasing and reflecting - CORRECT ANSWER=> d. nodding and mirroring"
"Silently listening to gossip is a. the most effective response b. a way to avoid participation c. a way to keep yourself "in the know" d. viewed by others as implicit agreement and acceptance
e. none of the above - CORRECT ANSWER=> d. viewed by others as implicit agreement and
acceptance" "When an unreasonable request is made, or a reasonable one that you cant realistically meet due to circumstances, your first step should be a. acknowledge that you understand what is being asked and want to help b. offer your new terms c. seek managerial support d. explain your competing priorities
e. none of the above - CORRECT ANSWER=> "
"Which of the following is NOT a healthy way of preventing conflict.
a. set expectations with others b. let others have their way all the time c. let minor irritations go d. address problems before they are problems
e. open the lines of communication - CORRECT ANSWER=> "
"According to The Platinum Rule, Thinkers and Relators are both: a. open meaning, they are expressive b. guarded, meaning they are reserved and formal c. direct, meaning they are forceful, extroverted and fast-paced d. indirect, meaning they are cautious, introverted and slower-paced
e. none of the above - CORRECT ANSWER=> d. indirect, meaning they are cautious, introverted and
slower-paced" "When receiving positive feedback, deflecting attention shows others a. you are humble b. you are mature and self-aware c. you don't recognize or appreciate your own value d. you are receptive to praise
e. you are a modest professional - CORRECT ANSWER=> "
"Which of the following is traditionally seen as confident body language? a. direct eye contact b. tapping of fingers or feet c. pointing to specific objects d. lips pursed, eyebrows cinched together
e. arms folded across the chest - CORRECT ANSWER=> "
"A quick, introductory statement that helps others get to know who you are is also called a. your personal brand b. an elevator speech c. a personal power statement d. an affirmation
e. a sales pitch - CORRECT ANSWER=> b. an elevator speech"
"When evaluating the reliability of a resource, you should consider all of the following factors except a. publication date b. publisher or publication c. presentation d. author's nationality
e. objective reasoning - CORRECT ANSWER=> "
"Which of the following statements regarding negotiation is untrue? a. women are significantly more uncomfortable doing it
c. strong emotions d. high impact on participants
e. low intensity level - CORRECT ANSWER=> "
"A task that can be completed at the same time as other tasks is called a __________ task. a. dependent b. deliverable c. precedent d. concurrent
e. priority - CORRECT ANSWER=> "
"Items that fall into Q2 in the Time Management Matrix are considered a. Necessity (high urgency and high importance) b. Waste (Low urgency and Low importance) c. Productivity (Low urgency and High importance) d. Distraction (high urgency and Low importance)
e. none of the above - CORRECT ANSWER=> "
"Which of the following statements is true regarding travel itineraries? a. a travel itinerary is a document that outlines all steps of travel. b. a travel itinerary is presented in the order in which the traveler would need the information. c. when creating a travel itinerary, account for every moment of the trip to ensure no component is left unaddressed. d. when creating a travel itinerary, pay close attention to time zone changes.
e. all the above statements are true. - CORRECT ANSWER=> "
"A policy that dictates exactly how long documents should be kept and when/how they should be properly disposed of is called a ____ policy. a. paper handling b. document retention c. confidentiality d. information security
e. none of the above - CORRECT ANSWER=> "
"All the following are best practices for creating an effective virtual filing system except a. keep individual files in the root directory outside of folders b. use a logical hierarchical structure c. mirror the structure of your paper filing system as much as possible d. Files should start general and become more specific as the go deeper
e. all are best practices - CORRECT ANSWER=> "
"In project management, when estimating time for completion of tasks, what is the recommended safety margin? a. 10%
b. 20% c. 30% d. 40%
e. 50% - CORRECT ANSWER=> "
""completing one task after another in order of priority" is the definition of what term? a. serial tasking b. background tasking c. switch tasking d. rapid focus
e. none of the above - CORRECT ANSWER=> "
"The difference between a meeting and event is a. meetings are operational in nature while events are considered special. b. meetings may require procedural rules, where events do not. c. meetings may require minutes, where events do not. d. meetings are often smaller in scale than events.
e. all the above. - CORRECT ANSWER=> "
"What is the name of the leading professional membership association for the project, program and portfolio management profession? a. the project management institute b. the program managers association of america c. the international project managers association d. the project management collective
e. none of the above - CORRECT ANSWER=> "
"The cost of an alternative that must be foregone in order to pursue a certain action is the definition of what term? a. opportunity cost b. economic scarcity c. time wasters d. interruptions
e. none of the above - CORRECT ANSWER=> "
"All of the following characteristics describe 'events' except a. are often larger in scale and tend to require more resources, planning and time. b. an occurrence, happening or activity wherein something notable takes place. c. are typically special in nature d. use procedural rules and requires minutes
e. can take place in-person or virtually - CORRECT ANSWER=> "
"A task that must be completed before another one can be done is called a _____ task. a. dependent
a. the goals and parameters of a project b. the group of people involved in the project c. the order in which tasks must be completed d. the specific, tangible outcomes produced as a result of the project
e. none of the above - CORRECT ANSWER=> "
"Which of the following statements is true regarding the email box? a. it is the actual folder where new email messages are received b. it should be used as a temporary holding place c. it is where unprocessed messages should live d. any message that has already been processed should not live in the inbox.
e. all the above statements are true - CORRECT ANSWER=> e. all the above statements are true (139)"
"Tasks that can be done simultaneously because one or both of them doesn't require mental effort is the definition of what term? a. serial tasking b. background tasking c. switch taksing d. rapid focus
e. none of the above - CORRECT ANSWER=> "
""Achieving maximum productivity with minimum wasted effort or expense" is the definition of what term? a. effectiveness b. efficiency c. projects d. tasks
e. none of the above - CORRECT ANSWER=> "
"The process of doing all items that are similar in nature in one period of time to reduce ramp up and slow down time is known as what? a. multitasking b. serial tasking c. background tasking d. time blocking
e. batching - CORRECT ANSWER=> "
"In the world of process improvement, what is the name of the methodology commonly cited? a. five beta b. eight alpha c. six sigma d. seven delta
e. none of the above - CORRECT ANSWER=> "
"A task that can only be done after another task is completed is called a ______ task. a. dependent b. deliverable c. precedent d. concurrent
e. priority - CORRECT ANSWER=> "
"Rapid refocus is best described as: a. doing two things at once b. the ability to focus fully on the task at hand and then smoothly transition that concentration wholly to the next task c. two tasks that can be done simultaneously because one or both does not require mental effort d. multitasking
e. none of the above - CORRECT ANSWER=> "
"The person or people who are impacted by the outcome of a project are called the a. project manager(s) b. team member(s) c. stakeholder(s) d. Risk manager(s)
e. Project owner(s) - CORRECT ANSWER=> "
"What is the name of the time management tool that logs all activity in any given day? a. time management matrix b. paired comparison matrix c. activity (or utilization) log d. in-between task list
e. not-to-do-list - CORRECT ANSWER=> "
"Which of the following is NOT one of the three reasons that physical space becomes disorganized? a. you have to much stuff b. the things you have don't have a place where they belong c. you possess the personality type for disorganization d. you don't put things back where they belong
e. none of the above - CORRECT ANSWER=> "
"According to a study cited it the New York Times, a typical office worker gets only 11 minutes between each interruption. According to this same study, how long does it take on average to return to the original task after an interruption? a. 5 minutes b. 11 minutes c. 25 minutes d. 1 hour
e. no verifiable time information - CORRECT ANSWER=> "
c. committed
d. credible - CORRECT ANSWER=> "
"This browser features an Immersive Reader mode, InPrivate mode for secure browsing, and a Collections function tool which allows you to gather and store information from different websites. a. microsoft chromium edge b. firefox c. safari
d. google chrome - CORRECT ANSWER=> "
"Biometric systems include all of the following except a. fingerprint scanners b. phrenological scan c. facial recognition technology
d. retinal scans - CORRECT ANSWER=> "
"Creating what kind of folders can make handling email easier by automatically sorting email according to establish rules and filters? a. holding b. spam c. manilla
d. search - CORRECT ANSWER=> "
"An operating system independent file format enabling you to create and share documents containing text, graphics, and images to preserve the layout is a a. word processing b. productivity application c. google doc
d. portable document format (PDF) - CORRECT ANSWER=> "
"Which of the following is NOT an example of how the Internet of things, or IoT, is omnipresent in daily life? a. computerized car b. phone controlled home thermostat c. automated home locks with camera
d. tablets - CORRECT ANSWER=> "
"Which of the following is NOT true of cloud computing? a. it is seemingly unlimited capacity for a fee b. it is synonymous with the term internet c. it has no maintenance responsibilities
d. it is more secure than your laptop - CORRECT ANSWER=> "
"What term is the umbrella category that covers all the various forms of computer-altered reality?
a. Augmented Reality b. Extended Reality c. Mixed Reality
d. Virtual Reality - CORRECT ANSWER=> "
"Which of the following is a strategy for handling daily email communication by quickly prioritizing it into order of urgency? a. triangulation b. rule of thirds c. 70-20-10 rule
d. triage - CORRECT ANSWER=> d. triage"
"Which service analyzes how a potential customer found your company website? a. B2C b. Google Analytics c. CNET
d. Website builder - CORRECT ANSWER=> b. Google Analytics"
"A superior video editor, a preview utility and a streaming music service are features of which operating system? a. microsoft windows b. android c. mac os
d. chrome os - CORRECT ANSWER=> c. mac os"
"A software acquisition model where you pay a monthly subscription fee instead of purchasing the entire product all at once and then download all or parts of the software package is called a. package b. software as a service c. consumption lease
d. business-to-business purchase - CORRECT ANSWER=> b. software as a service"
"Which input device is a data collection machine that creates a digital imprint of a physical characteristics to provide security without the need for passwords? a. touchpad b. cloud storage c. nonvolatile
d. biometric - CORRECT ANSWER=> "
"Malware includes all the following except a. trojan horse b. spyware c. virus
d. spam - CORRECT ANSWER=> "
c. productivity
d. embedded - CORRECT ANSWER=> "
"Which of the following is a small file generated by a web server that tracks visited sites and other information in your browser history? a. digital wallet b. plug-in c. spider
d. cookie - CORRECT ANSWER=> "
"You maintain your company's community advocacy website and the site is not getting much traffic. What can you use to attract more attention to their website? a. XR b. SEO c. Plug-in
d. website builder - CORRECT ANSWER=> "
"Which of the following is a tool in the Microsoft windows operating system that enables you to quickly capture and annotate screenshots, photos and other images with your pen, touch, or mouse then share them? a. video editor b. power bi c. snip and sketch
d. sway - CORRECT ANSWER=> "
"Today's administrative professionals must possess the skills necessary to use which of the following tools in their daily job responsibilities? a. videoconferencing b. social media c. cybersecurity protocols
d. all the above - CORRECT ANSWER=> "
"Which of these can sabotage individual or team performance? a. Lack of necessary resources b. public criticism c. support for improvement efforts d. unclear instructions and priorities
e. a, b and d - CORRECT ANSWER=> "
"In order to boost motivation and morale, managers can a. give feedback frequently b. establish a personal connection with team members c. use stories, anecdotes, and word pictures to describe the future and create a shared history for team members
d. all of the above
e. only a and b - CORRECT ANSWER=> "
"Which of these is NOT a phase of the business life cycle a. maturity b. launch c. growth
d. saturation - CORRECT ANSWER=> "
"Brainstorming is as technique for generating multiple options or ideas in a group. Which of these is NOT a part of the brainstorming process a. the question, issue, or problem is described and agreed upon b. a goal is set for number of ideas and/or a time limit is imposed to create urgency c. as many ideas as possible are generated
d. members of the group critique each idea - CORRECT ANSWER=> "
"Brainstorming is a technique for generating multiple options or ideas in a group. Which of these is NOT a part of the brainstorming process? a. The question, issue or problem is described and agreed upon b. A goal is set for number of ideas and/or a time limit is imposed to create urgency c. As many ideas as possible are generated
d. Members of the group critique each idea - CORRECT ANSWER=> "
"When putting together a team, which of these are NOT a consideration? a. Looking for complementary strengths b. Avoiding those who are apt to question and challenge c. A mix of the four social/behavioral styles
d. Including imaginative 'blue sky' thinkers - CORRECT ANSWER=> "
"Which of these would NOT be considered a disruptive business model that harnesses the power of networks a. uber b. Airbnb c. Facebook
d. Apple - CORRECT ANSWER=> "
"Managers should create an action plan for performance objectives that includes a. tasks and timelines b. assignments and resources c. supporting factors and restraining forces d. all the above
e. a and b only - CORRECT ANSWER=> "
"The leader's role is separate and distinct from the manager's role. a. true
b. false - CORRECT ANSWER=> "
"Which of these is NOT a goal action centered leadership a. achieving the task b. building and maintaining an effective team c. creating an executive career path
d. developing individual employees - CORRECT ANSWER=> "
"The concepts of emotional intelligence, management by objectives, and knowledge work would be considered part of this school of management theory a. humanitarian b. behavioral c. modern
d. classic - CORRECT ANSWER=> "
"Which of these is NOT a part of SMART goal setting a. special b. measurable c. achievable d. relevant
e. time-bound - CORRECT ANSWER=> "
"In contrast to modern organizations, "old style" organizations focus on a. competition b. efficiency c. quantity and costs d. rules
e. all of the above - CORRECT ANSWER=> "
"When we overuse our strengths, they can become weaknesses. Which of the social/behavioral temperaments might become emotional, unrealistic, and hot-headed? a. optimistic b. calm c. decisive
d. analytical - CORRECT ANSWER=> "
"A promising career is most likely to get derailed because of a manager's a. incompetence b. lack of intelligence c. inability to handle pressure
d. failure to understand and relate to others - CORRECT ANSWER=> "
"The coordination of work tasks so they are completed efficiently and effectively with and though other people is known as a. six sigma b. management c. leadership
d. process improvement - CORRECT ANSWER=> "
"When prioritizing, an urgent task is different than an important task. a. true
b. false - CORRECT ANSWER=> "
"A clearly defined outcome that describes what you want to accomplish is a. net revenue b. an action plan c. a performance standard
d. a goal - CORRECT ANSWER=> "
"Resisting ideas that come from someone else; looking for a quick fix; over investing in the routine and familiar; looking for a quick fix or good enough- these are all obstacles to a. critical thinking b. teamwork c. creative thinking
d. strategic thinking - CORRECT ANSWER=> "
"You're writing an email to Amy and want to include Brian in the exchange. Brian doesn't need to take action but would appreciate the information as a courtesy. Where should Brian's email information be added? a. to the 'to' line b. the 'cc' line c. the 'bcc' line d. the body of the email message
e. the subject line of the email message - CORRECT ANSWER=> "
"All of the following are helpful practices when receiving negative feedback except a. ask questions to gain clarity and restate what you're hearing to ensure accuracy b. Concentrate on feedback that is based in fact or comes from people whose opinions matter c. when emotions are running high, request to pause the conversation d. dismiss messages from those who deliver feedback poorly
e. demonstrate willingness and ability to develop by taking action - CORRECT ANSWER=> "
"Closed ended questions are best used when a. probing b. clarifying
b. helpful tips c. Instructions for new online supply ordering system d. Order your own supplies!
e. FYI: Supplies - CORRECT ANSWER=> c. Instructions for new online supply ordering system (76)"
"When posting on any social media tool (including FB, Twitter, etc.), always assume your words and photos: a. Can and will be found by current and future employers, regardless of privacy settings. b. Will be judged by others as a reflection of your character. c. Will remain available online forever. d. May create professional consequences for personal activities.
e. All the above - CORRECT ANSWER=> e. All the above (79-80)"
"Former employees represent what kind of security threat? a. Internal b. External c. Partners d. Minimal
e. They are not a security threat - CORRECT ANSWER=> b. External (83)"
"You are made aware of a job opportunity that isn't yet advertised to the general public. This is an example of: a. the formal job market b. the informal job market c. the informational job market d. insider trading
e. none of the above - CORRECT ANSWER=> b. the informal job market (88)"
"The best positive feedback is all of the following except: a. timely and specific b. recognizes effort and behavior c. focused on personal impact d. frequent (but not overly so)
e. only offered by management or those in leadership positions - CORRECT ANSWER=> e. only offered
by management or those in leadership positions (36)" "Which of the following statements best describes "direct" people? a. they are expressive and readily share their feelings. b. they are reserved and formal c. they are forceful, extroverted, and fast-paced d. they are cautious, introverted and slower-paced
e. they tend to favor facts, data and task over relationships and feelings - CORRECT ANSWER=> "
"Avoiding eye contact with others is often associated with:
a. confidence b. trustworthiness c. poise d. discomfort
e. maturity - CORRECT ANSWER=> "
"Constructive criticism should be offered: a. honestly, without regard for the receiver's feelings b. in private c. publicly to help others avoid the same mistakes d. using 'you' language to emphasize the other person's actions
e. None of the above - CORRECT ANSWER=> "
