Understanding Chatbots: Types, Principles, and Applications, Slides of Artificial Intelligence

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Chatbot

CHAT BOT

• A Chat robot, a computer program that stimulates human conversation, or chat, through artificial intelligence. It is a service, powered by rules and artificial intelligence, that you interact with via chat interference.
• The service could be any number of things, ranging from functional to fun, and it could live in any major chat product (Facebook Messenger, Slack, Telegram, Text Messages etc..,)

HOW DOES IT WORK

TYPES OF CHAT BOT

• Flow Oriented Chat bot
• Artificially Intelligence Chat bot
• Hybrid Chat bot
• Human Supported bots

ARTIFICIALLY INTELLIGENCE CHAT BOT

HYBRID CHAT BOT

PRINCIPLES OF CHAT BOT

• Do not pretend to be human :
  • It means not use indications like typing and adding artificial delay to the bot’s response to make the user believe that they are talking to humans.
• Keep it simple :
  • Keeping it simple means having limitations to what all your bot can do it.
  • It doesn’t have to be a multi- purpose.
• Think about the experience at user end :
  • A chat bot is not only created to help a team provide support but also makes things easier for users

• Ensure backend support :
  • Even if our bot is only assisting users with the problems it can handle, there can still be times when the user want human assistance.
• Keep it short :
  • The users, when talking to a bot, always want to be assisted as fast as possible. And they do not want to listen to or read a lot of information at once. So, keep the bot’s responses short and precise
• Use structured replies :
  • Always try to provide the user with structured reply buttons. This helps to get quick responses from the user and also makes sure the user does not get confused about what information to provide

CHATBOT ARCHITECTURE

APPLICATIONS OF CHATBOT

• ^ Accessible any time
• ^ Handling capacity
• ^ Flexible attribute
• ^ Customer satisfaction
• ^ Cost effective
• ^ Faster on boarding
• ^ Work automation
• ^ Personal assistant

DISADVANTAGES

• Lack emotion
• Difficult to Create
• Require maintain
• It require active internet connection as error may occur

CONCLUSION

• Chatbots are effective tools when it comes to education, IR, e-commerce, etc. Downside includes malicious users as in yahoo messenger.
• The aim of chatbot designers should be: to build tools that help people, facilitate their work, and their interaction with computers using natural language; but not to replace the human role totally, or imitate human conversation perfectly.